Usha Kempaveeraiah
Argle,USA
Summary
QA Analyst and Scrum Master with 15+ years of experience delivering high-quality IT projects across SAP (HR, FIN, SCM, FIORI), Healthcare Eligibility & Enrollment, Banking (Cards, Payments, Mainframe, E-commerce), and Retail domains. Proven expertise in manual, automation, and mobile testing (10+ years) and Scrum Master responsibilities (1 year), with a strong record of driving projects from requirements to post-implementation support. Highly skilled in coaching, mentoring, and leading cross-functional teams to adopt Agile/Scrum best practices, ensuring measurable business outcomes and IT-quality compliance. Experienced across SDLC and STLC, with hands-on knowledge of defect management using ALM and JIRA. Proficient in test strategy development, test planning, and execution, interfacing with development and product teams to identify gaps and drive closure of IT-quality issues. Adept at delivering KPI metrics, progress reports, and quality dashboards to stakeholders for informed decision-making. Strong communication, leadership, and interpersonal skills, with proven ability to manage geographically dispersed teams, adapt to evolving technologies, and deliver projects on time while maintaining IT-quality standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
QA Lead | Enterprise Applications
Bank of America
Plano, USA
01.2023 - Current
- Key resposibilities include providing analytical and administrative support for Line of Business or Enterprise Control function specific processes and tools to drive adherence to enterprise-wide standards.
- Monitoring and testing controls and implementing quality assurance and quality control processess within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
- Led end-to-end QA delivery across multiple enterprise releases, supporting SIT, regression, accessibility, automation, and mobile testing, ensuring on-time production readiness.
- Partnered with Product Owners and business stakeholders during PI planning, sprint reviews, and release sign-off, reducing late-stage defects and release risk.
- Established quality KPIs and defect dashboards, improving leadership visibility into test progress and release readiness.
- Supported Go / No-Go decisions for Pilot and Production deployments, ensuring compliance with enterprise quality standards.
- Directed mobile testing for iOS and Android applications supporting International Wire and ACH initiatives, improving cross-platform stability.
- Tools & Technologies: JIRA, QTest, ALM, UFT, JAWS, Android, iOS.
Senior Mobile Analyst
T-MOBILE
Plano, USA
08.2022 - 12.2022
- Led a 15-member manual mobile QA team, overseeing daily execution, task allocation, knowledge transfer, and serving as the single point of contact for escalations and production support.
- Partnered with business stakeholders during design and build phases, influencing test strategy and quality decisions early in the delivery lifecycle.
- Facilitated daily stand-ups and defect triage meetings, tracking and reporting project KPIs, test progress, and risk status to leadership.
- Executed live and migration regression testing across iOS and Android platforms, covering multiple OS versions and English/Spanish localization, ensuring release stability.
- Conducted mobile accessibility testing using screen readers and keyboard navigation to validate compliance with accessibility standards.
- Tools & Technologies: JIRA, Test Trail, Android and iOS Mobile Platform, MS Power Point, MS Word, Excel
SAP Test Manager
SAP LABS
, India
04.2021 - 12.2021
- Led end-to-end testing for SAP BRIM and S/4HANA migration projects, ensuring smooth transition of billing and revenue processes to S/4HANA and reducing post-go-live issues by 30%.
- Directed SAP SIT, UAT, regression, and integration testing, ensuring all functional and non-functional quality gates were met prior to production release.
- Directed SAP module testing (SCM, HR, Finance,) and BRIM/S4HANA processes, ensuring end-to-end business process validation.
- Oversaw HCM testing on S/4HANA including payroll, time management, and recruitment processes, ensuring compliance and accuracy across modules.
- Partnered with ABAP developers to design and execute over 70 custom test scripts for S/4HANA enhancements and integrations, reducing defect turnaround by 15%.
- Established and enforced SAP quality metrics, reporting defect trends, test coverage, sprint acceptance rates, and release health to leadership.
- Managed SAP test execution and traceability in Jira, maintaining UST updates and end-to-end requirement-to-test coverage.
- Owned SAP data migration testing, collaborating with data teams on migration planning, load scheduling, validation, reconciliation, and defect resolution.
- Coordinated cross-functional SAP dependencies across functional, technical, and data teams to prevent downstream release impacts.
- Applied strong stakeholder management and conflict resolution skills to proactively remove impediments and maintain delivery momentum.
- Managed a testing team of 7+ members, standardizing S/4HANA test processes and increasing team productivity by 35%.
- Tools & Technologies: SAP BRIM Implementation, Intelligent Data & Analytics, SAP (FIN, SCM, HR), JIRA, Solution Manager, Master Data, MS Power Point, MS Excel
Associate Test Manager
ARISTOS (AT&T)
, India
04.2017 - 09.2020
- Responsible for periodic updates of Test Plans and Test Cases based on requirement specifications and business rules, ensuring alignment with project objectives.
- Developed and implemented automated scripts using Selenium WebDriver with Java, creating robust test frameworks to reduce manual effort and improve test coverage.
- Created and enhanced test scripts to handle changes in application GUI, objects, and testing environment, ensuring consistent and accurate automation results.
- Managed defects using JIRA, collaborating with developers to identify, communicate, and track issues throughout the entire lifecycle.
- Performed back-end testing using SQL queries, validating data integrity and accuracy in the SQL Server database.
- Executed multiple testing types including Smoke Testing, Integration Testing, and Automation Regression Testing, ensuring comprehensive validation of SAP and non-SAP processes.
- Implemented mobile automation frameworks using Appium and developed scripts for iOS and Android applications; performed device testing, configuration testing, and reported results to stakeholders and management.
- Tools & Technologies: Java, Node JS, ALM, Appium
QA Lead
CALHEERS (California Healthcare Eligibility, Enrollment and Retention system)
, India
04.2014 - 03.2017
- Coordinated the design of Master Test Strategy, Test Plans, and project schedules, ensuring test environment availability, test data setup, and optimal resource allocation using MS Project and ALM.
- Reviewed functional specifications, participated in JAD sessions with business and development teams, and constructed Test Scenarios and Test Cases, tracking feature defects from discovery to closure.
- Led triage meetings, monitored defect resolution, and maintained effective communication with stakeholders across development, QA, and business teams.
- Developed accurate test estimates and project resource plans, and created entry/exit criteria templates for all test phases, facilitating structured test closure and sign-offs.
- Performed functional, integration, and regression testing using HP Quality Center; executed smoke testing for new builds to ensure application stability.
- Developed a robust automation framework using Selenium WebDriver, Java, Cucumber (BDD), and Page Object Model, creating 600+ reusable regression scripts, reducing manual testing effort and project costs.
- Implemented CI/CD processes using Maven and Jenkins to automate build integration and regression testing.
- Conducted API testing with Postman and performed data validation, accuracy, and integrity checks using SQL queries on backend databases.
- Participated in UAT and Go-Live activities, ensuring functional clarifications were addressed and application issues resolved promptly.
- Assisted in production troubleshooting, providing quick fixes and documenting lessons learned for continuous process improvement.
- Acted as the primary QA point of contact, managing risks, issues, escalations, and deriving contingency plans.
- Published clear status reports on planning, execution, and defect metrics to leadership and onshore management.
- Tools and Technologies: Java, Web Application Testing, HP ALM, SOAP UI, SQL DB, Selenium IDE/WebDriver, TestNG, Junit, Maven, Jenkins, GIT, Eclipse
Senior QA Engineer
SHELL – GSSP
, India
09.2010 - 03.2014
- Managed Payments and Loyalty program testing, gaining strong domain expertise and contributing to high-quality deliverables.
- Assisted in SharePoint testing for the SHELL TCoE program, ensuring proper functionality and system integration.
- Responsible for test design, manual functional and regression test execution, and defect logging using HP Quality Center (QC), ensuring compliance with business requirements and 100% data accuracy.
- Reviewed test artifacts and provided constructive feedback to improve quality and process efficiency.
- Conducted status reporting and triage meetings with onshore counterparts, tracking metrics such as Defect Acceptance Rate, Defect Ageing, and Defect Removal Effectiveness.
- Handled Certification Testing and provided extended Pilot/UAT support to onshore teams and vendors, facilitating smooth deployment and user acceptance.
- Tools & Technologies: POS Device Testing, Payment Processing, Transaction log, ALM
Senior QA Engineer
Bank of America
, India
04.2008 - 08.2010
- Analyzed Design Specification Documents (DSD) and Business Requirement Documents (BRD) to understand application functionality and maintained the Requirement Traceability Matrix (RTM).
- Prepared test plans, derived test scenarios, created test conditions/scripts, and executed end-to-end (E2E) test scripts to ensure comprehensive coverage.
- Conducted sanity checks, system testing, integration testing, and regression testing across quarterly releases.
- Led testing phases for Mainframe applications supporting Deposits services, including cheque, cash, and card transactions.
- Performed UI functional testing and back-end verification using SQL queries on Oracle DB for E-Commerce web applications, ensuring compliance with business requirements.
- Identified, documented, and tracked software defects in HP Quality Center (QC) and participated in regular defect triage meetings with the build team to ensure timely closure.
- Tools and Technologies: Mainframe, Web application, SQL, HP QC
Education
Post – Graduate Program - Artificial Intelligence & Machine Learning: Business Applications
Texas McCombs
02.2026
Post – Graduate Diploma - Business Administration
Symbiosis
Pune, INDIA01.2013
Bachelor's Degree - Science
Seshadripuram Degree College
Bangalore, INDIA01.2003
Skills
- Functional management
- Project management
- Agile methodology
- Scrum mastery
- Team coordination
- Basic SQL
- Zephyr and Qmetry tools
- Selenium WebDriver and Grid
- JUnit and TestNG frameworks
- Eclipse IDE usage
- Cucumber testing framework
- GitHub version control
- Maven automation
- Jenkins CI/CD integration
- Jira project tracking software
- HP Quality Center and ALM 12 tools
- Appium mobile testing framework
- Human resources management (HRM)
- Financial management (FIN)
- Supply chain management (SCM)
- Data analytics techniques
- SOAP UI testing tools
- Microsoft Office Suite proficiency
Certification
- Certified Scrum Master (CSM), 1160291
- Certified TOSCA AS1 & AS2
- Certified HP ALM v.12 Application Tester Certified
- Certified Safe 6 Agilist
Accomplishments
Recognised with Global Recognition Silver award twice at Bank of America for Deliver together.
Timeline
QA Lead | Enterprise Applications
Bank of America
01.2023 - Current
Senior Mobile Analyst
T-MOBILE
08.2022 - 12.2022
SAP Test Manager
SAP LABS
04.2021 - 12.2021
Associate Test Manager
ARISTOS (AT&T)
04.2017 - 09.2020
QA Lead
CALHEERS (California Healthcare Eligibility, Enrollment and Retention system)
04.2014 - 03.2017
Senior QA Engineer
SHELL – GSSP
09.2010 - 03.2014
Senior QA Engineer
Bank of America
04.2008 - 08.2010
Post – Graduate Program - Artificial Intelligence & Machine Learning: Business Applications
Texas McCombs
Post – Graduate Diploma - Business Administration
Symbiosis
Bachelor's Degree - Science
Seshadripuram Degree College