Usiel Rodriguez
Houston
Summary
A highly motivated customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven ability to effectively resolve customer complaints and maintain stock levels. Recognized for strong organization skills, teamwork, honesty, and integrity in interactions with customers and colleagues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeper
Silverado Hermann Park
Houston
02.2024 - Current
- Adhered to safety protocols for handling hazardous materials during cleaning tasks.
- Sanitized hotel lobby and public restrooms to uphold cleanliness standards.
- Delivered requested items, such as extra pillows and blankets, to resident rooms promptly.
- Restocked amenities, including soap, shampoo, and toilet paper in resident rooms.
- Emptied trash receptacles throughout property to maintain hygiene.
- Inspected rooms post-cleaning to ensure presentation quality.
- Organized linen closet by folding sheets and arranging them on shelves.
- Utilized proper chemical procedures while sanitizing various surfaces.
Sales Associate
Big Lots
Houston
02.2023 - 01.2024
- Organized stockroom shelves by size, color, and style to enhance accessibility.
- Maintained store cleanliness across all areas, including floors, windows, and displays.
- Handled customer complaints professionally, resolving issues efficiently.
- Processed returns, exchanges, and refunds according to company policies.
- Performed cashier duties, including accepting payments and issuing receipts.
- Restocked shelves regularly to maintain adequate inventory levels.
- Greeted customers warmly while providing exceptional service throughout their visits.
Stock Room Associate
Amazon
Houston
05.2022 - 03.2023
- Inspected incoming shipments for accuracy and quality, reporting discrepancies promptly.
- Unloaded trucks and checked merchandise against orders to ensure correctness.
- Stocked shelves with new items, rearranging existing stock for optimal organization.
- Implemented storage solutions based on available warehouse space to enhance efficiency.
- Adhered to safety protocols, utilizing protective gear when handling products.
- Managed daily tasks, including labeling boxes and prioritizing order sorting.
- Utilized barcode scanners to accurately record product information during transactions.
Sales Associate
Rue 21
Houston
06.2021 - 01.2022
- Executed cashier functions, processing payments and issuing receipts efficiently.
- Trained new employees on equipment operation and safety protocols.
- Monitored inventory levels, restocking items to ensure availability.
- Greeted customers upon entry and assisted in locating desired items.
- Inspected purchased items for defects prior to handoff to customers.
- Maintained organized merchandise displays on shelves according to company standards.
- Resolved customer complaints professionally, enhancing overall service quality.
- Updated signage to promote special items while restocking shelves and bins.
Education
High School Diploma -
Sam Houston MSTC
Houston, TX01-2022
Skills
- Customer service and support
- Chemical handling and safety
- Sanitation procedures and compliance
- Inventory management and organization
- Room inspection and quality control
- Cash handling and reconciliation
- Team collaboration and conflict resolution
- Time management and prioritization
- Attention to detail and problem solving
- Effective communication skills
Languages
English
Full Professional
Spanish
Professional
Certification
- Perfect Attendance
- CPR
Accomplishments
- High School Diploma
Affiliations
- Sports
- Family
- Outdoors
Timeline
Housekeeper
Silverado Hermann Park
02.2024 - Current
Sales Associate
Big Lots
02.2023 - 01.2024
Stock Room Associate
Amazon
05.2022 - 03.2023
Sales Associate
Rue 21
06.2021 - 01.2022
High School Diploma -
Sam Houston MSTC
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