RCM Specialist| AR Specialist| Medical Biller| Denial Specialist
Riverview,MI
Summary
Highly skilled AR Specialist, RCM Specialist, and Medical Biller with 6 years of experience in managing accounts receivable, resolving denials, and optimizing revenue cycle processes. Proficient in claims submission, follow-up, coding, and insurance appeals across diverse payer systems. Expertise in reducing claim rejections and ensuring accurate reimbursement through in-depth knowledge of billing regulations and payer policies. Committed to driving operational efficiency and contributing to the financial health of healthcare organizations.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Billing Specialist
Optum, UnitedHealth Group
01.2026 - Current
Manage and maintain assigned insurance accounts to ensure timely resolution of outstanding claims
Handle both inbound and outbound calls with insurance payers and patients to address billing inquiries
Contact insurance carriers to verify claim status and obtain necessary updates
Submit appeals and conduct follow-ups on denied, unpaid, or underpaid claims to ensure maximum reimbursement
Review, analyze, and resolve overpayments and discrepancies in accounts
Utilize Optum proprietary systems and various payer portals efficiently for claim management and documentation
Perform high-volume data analysis and reporting using Microsoft Excel
Ensure compliance with payer guidelines, company policies, and regulatory requirements
Maintain accurate and detailed documentation of all account activities and communications
Collaborate with internal teams to resolve complex billing issues and improve workflow efficiency
Identify trends in denials or payment issues and recommend process improvements
Meet productivity and quality benchmarks in a fast-paced environment
RCM SPECIALIST
Physicians Revenue Group
Downers Grove
01.2023 - 12.2025
Managed daily accounts receivable (AR) tasks including claim follow-ups, denials, rejections, and collections to ensure timely reimbursement.
Processed explanations of benefits (EOBs), edited claims, and verified insurance eligibility using tools such as Epic, Athenahealth, NextGen, ECW, and Kareo.
Developed and submitted detailed insurance appeals for denied or rejected claims, ensuring proper documentation and timely resolution.
Accurately applied ICD-10, CPT, and HCPCS codes along with appropriate modifiers to reduce denials and optimize reimbursement.
Conducted thorough AR follow-up for denied, unpaid, and underpaid claims, including inpatient and outpatient billing via phone and payer portals.
Verified and updated patient demographics and coordinated benefits across primary, secondary, and tertiary payers to ensure billing accuracy.
Tracked and maintained denial logs using Excel and produced detailed reports for senior management to support revenue improvements.
Identified and corrected billing discrepancies and coding errors, ensuring compliance with payer requirements and industry standards.
Executed timely secondary billing, COB validations, and account adjustments to reduce denials and improve claim accuracy.
Contributed to revenue cycle optimization, reducing claim rejection rates by identifying recurring issues and improving billing processes.
AR Specialist/Medical Biller, Accounts Receivable
CureMD
New York
03.2019 - 12.2022
Conducted detailed accounts receivable (AR) follow-up, reducing aging accounts and improving cash collections and days in AR.
Verified insurance eligibility and benefits across commercial, government, and workers' compensation plans for accurate billing.
Resolved coding discrepancies involving ICD-10, CPT, HCPCS, and modifiers, minimizing denials and ensuring compliance.
Prepared and submitted well-documented insurance appeals, resulting in a 90%+ recovery rate on denied/rejected claims.
Utilized EHR systems (Epic, Athenahealth, eClinicalWorks, Health Fusion) to process claims and streamline billing operations.
Researched payer-specific guidelines to resolve complex denials and optimize reimbursement outcomes.
Maintained an organized claims inventory system, preventing delays and ensuring timely reimbursements.
Ensured compliance with HIPAA regulations and payer requirements to protect patient data and support audit readiness.
Education
Bachelor Degree - Bachelor of Busniness Administration
Schoolcraft College
Livonia, MI
01-2016
High School Diploma -
Trillium Academy High School
Taylor, MI
1 2014
BBA - Bachelor of Busniness Administration
University of Michigan Dearborn
Dearborn, MI
01-2025
Skills
Medical Billing & Coding Advanced
Claims Processing & Submission Advanced
Denial Management & Appeals Advanced
Attention to Detail & Accuracy Advanced
Accounts Receivable (AR) Management Advanced
Insurance Verification & Authorization Advanced
Time Management & Multitasking Advanced
Expert in Epic, ECW, Nextgen and Athena Health Advanced