Jocelyn Martinez
Sacramento,Ca
Summary
Organized, hardworking, motivated individual seeking a position as an entry level medical biller. Eager to apply the skills I’ve learned from school within a successful company. 1+ year of experience seeking a Proficient in administrative and clinical work, fluent in Spanish and English with excellent communication and active listening skills, and a passion for helping patients.
Overview
6
6
years of professional experience
Work History
Billing Specialist
AMERICAN RIVER URGENT CARE
03.2023 - Current
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Scanned and uploaded medical records into electronic medical records system.
- Input data into computer programs and filing systems.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Followed up with medical staff regarding missing information in patient records.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings
- Collected deposits, fees, and payments.
- Assisted in performing diagnostic tests, ensuring accurate results and prompt treatment.
Manager
Del Taco
02.2019 - 11.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed and motivated employees to be productive and engaged in work.
Work Study Student
Valor Academy High School
01.2018 - 01.2020
Education
Medical Billing - Medical Billing And Coding
UEI College
Los Angeles, CA04.2023
Skills
- Comprehensive knowledge of ICD-9 and ICD-10 Diagnostic and Procedural Coding, Current Procedural Terminology Coding, HCPs
- Knowledge of medical front office procedures
- Basic knowledge of billing, coding, and health insurance in a medical office or clinic
- Understanding of Medical Insurance, Billing, Collections and Reimbursement
- Provides excellent customer service to patients and families
- Answers incoming calls using proper telephone etiquette and respond to telephone inquiries from potential patients
- Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state Medicaid
- Certified of HIPAA rules
- Retrieves patient medical records for physicians, technicians, or other medical personnel
- Accurately enters patient demographics information and insurance data in the computer as documented
- Medical documentation
- Filing
- Payment collection
- Billing
- Hard working
- Computer skills
- Customer service
- Multi tasker
- Insurance verification
- Patient confidentiality
- Payment posting
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Billing Specialist
AMERICAN RIVER URGENT CARE
03.2023 - Current
Manager
Del Taco
02.2019 - 11.2022
Work Study Student
Valor Academy High School
01.2018 - 01.2020
Medical Billing - Medical Billing And Coding
UEI College
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