Vanessa Mejia
Chula Vista,USA
Summary
Hello! My name is Vanessa Mejia. Professional and dependable Medical Office Specialist with excellent customer service, communication, and organizational skills. Experienced in assisting patients, managing front office responsibilities, medical billing and coding, electronic health records, vital signs, CPR, and medical terminology. Dedicated to providing compassionate patient care while maintaining an efficient and welcoming healthcare environment.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Patient and Treatment Coordinator
Children’s Primary Dental Group
08.2024 - Current
- Coordinated patient scheduling to optimize office workflow and minimize wait times.
- Facilitated communication between dental providers and patients for treatment planning and follow-up.
- Managed patient records using electronic health record (EHR) systems to ensure accuracy and compliance.
- Educated families on treatment options, insurance benefits, and financial policies related to dental care.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Sales Floor Leader
Francescas
09.2023 - 08.2024
- Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.
- Assisted with store stocking, floor-sets and opening/closing procedures.
- Placed special orders to call other stores to find desired items.
- Put up signage regarding promotions, changes to store regulations, etc.
- Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments.
- Recommended, selected, and helped locate or obtain merchandise to customers.
- Responded to service inquiries and coordinates resolutions with management and floor associates.
Accountant
ReelTime Sight & Sound
10.2022 - 08.2023
- Appraise, evaluate, and inventory real property and equipment, recording information such as the description, value, and location of property.
- Establish tables of accounts and assign entries to proper accounts.
- Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
- Report to management regarding the finances of establishment.
- Prepare forms and manuals for accounting and bookkeeping personnel and direct their work activities.
- Analyze business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expenses or to provide advice.
- Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology.
Team member
Target
06.2022 - 10.2022
- Assisted guests
- Stocking
- Returns
- Guest services
- Drive-up
- Cashier
- Packaging orders
Crew member
McDonalds
04.2021 - 08.2021
- Maintained working knowledge of restaurant's policies and procedures.
- Built and maintained internal and external customer satisfaction.
- Took initiative to find extra tasks when scheduled duties were completed.
- Followed procedures for safe food preparation, assembly, and presentation.
- Communicated clearly and positively with coworkers and management.
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
- Assisted supervisors to identify and resolve issues in the restaurant.
- Resolved complaints promptly and professionally.
- Mastered point-of-service (POS) computer system for automated order taking.
- Maintained high standards of customer service during high-volume, fast-paced operations.
Education
Science
Southwestern College
Chula Vista, CADiploma - Medical Office Specialist
UEI College
Chula Vista, CA10.2023
High School - undefined
Bonita Vista High School
Chula Vista, CA06.2022
Skills
- Certificate of HIPAA rules
- Handled patient or insurance telephone inquiries pertaining to assigned accounts
- Identified any overpayments and/or duplicate payments, and investigated and resolved issues
- Identified bad debt write-offs and accounts receivable adjustments
- Informed patients of credit card declines and other billing issues
- Knowledge of Anatomy, Physiology and Medical Terminology
- Initiated write-off and adjustments in accordance with policies and procedures
- Obtained referrals and pre-authorizations as required for procedures
- Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state Medicaid
- Scheduled and confirmed appointments
- Set up patient payment plans and worked collection accounts
- Reviewed patient bills for accuracy and completeness and obtain any missing information
- Reviewed accounts for insurance or patient follow up
- Researched and appealed denied claims
- Proficient in other general medical administrative duties as required
- Collected co-pays and other fees required prior to the office visit or treatment
- Checked eligibility and benefit verification
- Checked each insurance payment for accuracy and compliance with contract discount
- Called insurance companies regarding any discrepancy in payments if necessary
- Answered multi-line phone system and directed calls to the appropriate party
- Assisted patients with re-scheduling appointments and other scheduling issues
- Adhered to regulatory/payor guidelines and policies & procedures
- Acquainted with Medicare rules and regulations
- Comprehension of CPT, ICD-10-CM, HCPCS/Modifiers and Auditing
- Comprehensive knowledge of ICD-9 and ICD-10 Diagnostic and Procedural Coding, Current Procedural Terminology Coding, HCPCS Level II Coding and Coding Compliance
- Familiar with CMS-1500, EOB, SOAP Notes and office procedures
- Followed up on unpaid claims within standard billing cycle timeframe
- Greeted patients upon arrival and provided necessary paperwork or other information
- Communicated with third-party payers regarding claim issues, patient benefits, preauthorizations and referrals
- Customer service
Certification
- HIPAA: UEI College January 2024
- OSHA: UEI College January 2024
- Basic Life Support: UEI College December 2023 - December 2025
- Perfect Attendance Award: UEI College October 2023
Languages
Spanish
Native or Bilingual
Timeline
Patient and Treatment Coordinator
Children’s Primary Dental Group
08.2024 - Current
Sales Floor Leader
Francescas
09.2023 - 08.2024
Accountant
ReelTime Sight & Sound
10.2022 - 08.2023
Team member
Target
06.2022 - 10.2022
Crew member
McDonalds
04.2021 - 08.2021
High School - undefined
Bonita Vista High School
Diploma - Medical Office Specialist
UEI College
Science
Southwestern College