Summary
Overview
Work History
Education
Skills
Timeline
Generic

Usman Saleem

Edison,NJ

Summary

Dynamic Operational Manager with expertise in SAP process management, inventory control, and performance analysis. Proven ability to enhance service efficiency and customer satisfaction through effective team training and logistics coordination.

Overview

13
13
years of professional experience

Work History

Operational Manager

Hudson News
Newark, NJ , NJ
05.2020 - Current
  • Managed daily operations to ensure efficient workflow and service delivery.
  • Oversaw inventory management and supply chain processes for optimal stock levels.
  • Implemented operational procedures to enhance service efficiency and customer satisfaction.
  • Trained and mentored team members on company policies and customer service standards.
  • Monitored compliance with safety regulations and company policies across locations.
  • Analyzed operational performance data to pinpoint improvement areas and drive efficiency.
  • Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
  • Coordinated logistics between suppliers, customers, warehouses and distribution centers.
  • Developed and implemented operational policies and procedures to align with organizational objectives.

Book Keeper

Hudson News
Newark,NJ, NJ
01.2016 - 12.2019
  • Managed daily financial transactions and reconciled accounts, enhancing accuracy for retail operations.
  • Processed invoices and payments, ensuring timely vendor payments through accurate accounts payable functions.
  • Maintained detailed records of sales and expenses to support financial reporting.
  • Assisted in payroll preparation by verifying employee hours and processing payments to ensure employees received accurate compensation.
  • Coordinated with vendors to resolve billing discrepancies, improving invoicing procedures.
  • Managed cash flow by overseeing daily financial transactions

Book Supervisor

Hudson News
Newark, NJ , NJ
07.2013 - 12.2015
  • Supervised daily operations, improving service efficiency and increasing customer satisfaction.
  • Trained and mentored staff on company policies, fostering adherence and ensuring operational consistency.
  • Managed inventory levels, ensuring timely restocking of products.
  • Coordinated schedules to optimize team coverage and align resources with service demands.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Implemented process improvements to enhance workflow efficiency.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.

Supervisor

Hudson News
Newark, New Jersey
11.2012 - 06.2013

Managed opening and closing shifts to guarantee seamless operations and optimal customer service.

  • Supervised daily operations and staff activities to maintain high service standards in busy retail environment.
  • Oversaw daily operations, ensuring compliance with company policies to foster a compliant workplace.
  • Implemented Point of Sale operational procedures to streamline checkout processes.

Education

Bachelor of Arts -

Punjab University
Pakistan
07-2002

GED -

Intermetiate Computer Sciences Collage
Pakistan
12-1999

High School Diploma -

Govt High School
Pakistan
12-1997

Skills

  • SAP process management
  • Business Intelligence (BI) SAP reporting
  • Sales Operations management
  • Accounts payable processing
  • Invoice processing
  • Expense reports
  • Concur expense management
  • Inventory management
  • Performance analysis
  • Process improvement
  • Policy implementation
  • Document control
  • Customer relationship management
  • Identity access management (IAM)
  • Insights Reporting management
  • MS Excel
  • MS office
  • Business administration
  • Staff training
  • Leadership development
  • Decision making
  • Conflict resolution
  • Customer service
  • MS Excel

Timeline

Operational Manager

Hudson News
05.2020 - Current

Book Keeper

Hudson News
01.2016 - 12.2019

Book Supervisor

Hudson News
07.2013 - 12.2015

Supervisor

Hudson News
11.2012 - 06.2013

Bachelor of Arts -

Punjab University

GED -

Intermetiate Computer Sciences Collage

High School Diploma -

Govt High School
Usman Saleem