Nicholas Holliday
Operations Manager
Zachary,LA
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operational Manager
Coastal Heavy Haulers
Lafayette, LA
09.2018 - 07.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Operations Manager
Group Contractors
Baton Rouge, LA
03.2008 - 09.2018
- Enforced federal, state, local and company rules for safety and operations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Truck Driver/Dispatch Supervisor
Cajun Equipment Services
Baton Rouge, LA
05.2003 - 03.2008
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs
- Monitored changes in delivery schedule and communicated changes to customers.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Scheduled loads according to priority and available equipment.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Answered customer requests with information about product availability, shipping information and status updates.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Investigated and resolved customer and vendor issues to retain business.
Education
CLINTON HIGH, HIGH SCHOOL DIPLOMA
Skills
- Operations Management
- Project Management
- Strategic Planning
- Business Development
- Sales Presentations
- Performance Management
- Schedule Management
- Customer Relations Specialist
- SAP expertise
- Management information systems
- Cost reduction strategies
- Procurement and sales
- Contract Negotiation
- Expense reports
- Transportation activity management
- Operational management
- Policy and procedure adherence
- Shipping and receiving
- Logistics Management
- Safety regulations implementation
- Warehouse Logistics
- Contract Management
- Cost control and tracking
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Developed relationships with 70 new clients and typically exceeded sales goals by 100%.
- Led team to achieve [Result], earning recognition from upper management and financial reward.
- Identified and acquired 25 high-value new clients for the company.
Certification
Class A Commerical Driver License State of Louisiana, Dot Compliance Certified, Uncommon Leadership Training, Supervisor Reasonable Suspicion Testing Certified.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operational Manager
Coastal Heavy Haulers
09.2018 - 07.2023
Operations Manager
Group Contractors
03.2008 - 09.2018
Truck Driver/Dispatch Supervisor
Cajun Equipment Services
05.2003 - 03.2008
CLINTON HIGH, HIGH SCHOOL DIPLOMA
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