Demiyah ANDREWS
Summary
Adept at navigating complex customer queries, I leveraged my problem-solving skills and adaptability to exceed service goals .My proficiency in Microsoft Office and active listening ensured high-quality customer RMA management, enhancing satisfaction rates. Achievements include streamlining data entry processes, significantly improving response times.
Overview
8
8
years of professional experience
Work History
Technical Support
Concentrix
07.2022 - 12.2024
- Handling Clients’ Technical requests by phone and chat
- Providing Hardware and Software support to the utilized multifunctional devices
- Focusing on customer expectations and satisfaction
- Collaborating with other team members to provide high-quality support
Healthcare Customer Service Representative
Teleperformance
04.2019 - 01.2021
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Collected payments from patients and entered them into the billing system accurately.
- Track all call related information for auditing and reporting purposes
Customer Service Representative
Sagility Health
02.2017 - 09.2020
- Handle incoming calls promptly and professionally.
- Research and provide effective resolutions to customer inquiries.
- Accurately document call details.
- Communicate empathetically and diplomatically with clear, professional articulation.
- Meet team goals for quality and customer satisfaction daily.
Education
High School Diploma -
Bainbridge High School
Skills
- Microsoft Office
- Problem Solving
- Typing Speed & A Complaint Resolution
- Time Management
- Organization
- Data Entry
- Adaptability
- Customer RMA management
- Active listening
- Team-Work && Collaboration
- Self-Motivation && Discipline
- Emotional Intelligence
Timeline
Technical Support
Concentrix
07.2022 - 12.2024
Healthcare Customer Service Representative
Teleperformance
04.2019 - 01.2021
Customer Service Representative
Sagility Health
02.2017 - 09.2020
High School Diploma -
Bainbridge High School
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