Uthman Salami
Plano
Summary
Results-driven EHR/IT Consultant focused on training and healthcare management. Expertise in Epic and Cerner systems, delivering engaging sessions that improve clinician performance and system adoption. Successfully streamlined workflows and minimized disruptions during EMR transitions.
Overview
6
6
years of professional experience
Work History
Epic Credential Trainer (Home Health and Hospice DocoMobile)
Trinity Health
Livonia
10.2024 - 03.2025
- Delivered comprehensive virtual training on Epic's DocoMobile application for Home Health and Hospice clinicians, including field nurses, social workers, therapists, and intake coordinators.
- Delivered real-time instruction and support on Epic's DocoMobile platform, guiding clinicians through patient charting, documentation, scheduling, and visit completion processes.
- Facilitated daily virtual classroom sessions via Zoom, Teams, and WebEx, fostering engagement and enhancing learning outcomes for adult clinicians.
- Provided responsive, empathetic remote support to ensure clinician success and minimize care disruption during transitions.
- Assisted in remote system testing (UAT, workflow validation) and updated training materials in real time during build changes.
- Coordinated with training teams to monitor completion rates, issue reminders, and address noncompliance, ensuring adherence to training requirements.
- Created user-friendly training materials, how-to videos, and reference guides aligned to clinician workflows and Epic configurations.
- Offered post-go-live virtual support to troubleshoot end-user issues and reinforce documentation best practices.
- Managed LMS tasks, including marking attendance, enrolling users, assigning learning paths, and generating compliance reports.
Epic Credential Trainer (OpTime, ClinDoc, Ambulatory, Orders, Anesthesia, and ASAP)
Methodist Health System
Richardson
04.2023 - 10.2024
- Schedules and provides Epic desktop and mobile app training for onboarding, current providers, and other Epic users.
- Assessed educational needs and provided additional training based on rounding and Epic's productivity reports.
- Collaborated with Health Informatics Training Director, Team Lead, and Principal Trainers to enhance Epic's usage efficiency (Thrive) training.
- Assisted Principal Trainers in validating training environment, developing curriculum and training videos, and testing workflows for various end-user roles to ensure effective training delivery.
- Respond and troubleshoot end-user Epic issues reported via electronic systems and software used by the department.
- Identified and recommended process improvements to support successful implementation of Epic initiatives.
Epic Credential Trainer (ClinDoc)
Trinity Health Of New England
Hartford
10.2022 - 04.2023
- Trained end users on the successful use of the Epic ClinDoc application, managing classes of up to 35 students.
- Collaborated with Principal Trainer to design curriculum and create quick study guides.
- Ensured training room readiness, managed attendance, and successfully supported the Go-Live.
- Coordinated end-user support via help desk ticketing system (ServiceNow) to resolve issues efficiently.
- Maintained current knowledge of system changes and enhancements related to clinical information systems for physicians and clinical staff.
- Meets routinely with site-specific leaders to gather feedback and identify training priorities.
- Attends physician and other Epic end-user group meetings as scheduled and follows up on issues brought up in those meetings.
- Escalated encountered situations to responsible area/supervisor with detailed information, enhancing operational efficiency of Epic Project.
- Actively participates in customer service and accepts responsibility for maintaining relationships that are equally respectful to all.
Epic Credential Trainer STs (Orders)
St. Jude Children's Research Hospital
06.2022 - 10.2022
- Trained end users on Epic ClinDoc, designed curriculum, and delivered training to classes of up to 45 students to enhance user competency.
- Facilitated real-time support for users during Go-Live, ensuring seamless transition and immediate issue resolution.
- Coordinated resolution of end-user support issues via help desk ticketing system (ServiceNow) to maintain operational continuity.
- Updated attendance in the Learning Management System (LMS).
Epic Credential Trainer (ClinDoc)
Piedmont Macon Medical Center
04.2022 - 06.2022
- Trained end users on the successful use of the Epic ClinDoc application, managing classes of up to 20 students.
- Collaborated with Principal Trainer to design curriculum and create quick study guides.
- Prepared training room, managed attendance, and supported successful Go-Live.
Epic Credential Trainer (ClinDoc)
Tufts University School Of Medicine
Burlington
12.2021 - 04.2022
- Trained end users on the successful use of the Epic ClinDoc application, managing classes of up to 35 students.
- Collaborated with Principal Trainer on curriculum design and created quick study guides to enhance training effectiveness.
- Prepared training room, managed attendance, and supported Go-Live activities to ensure smooth transitions for end users.
Epic Credential Trainer (ClinDoc & Order)
Virginal Commonwealth University
Richmond
09.2021 - 12.2021
- Trained end users (Physicians, PAs, nurses, ancillary staff) on Epic ClinDoc application.
- Collaborated with Principal Trainer to design curriculum and create quick study guides for effective user training.
- Prepared training room, managed attendance, and facilitated successful Go-Live support.
Epic Credential Trainer (ClinDoc and Orders)
Mount Carmel Health System
Columbus
02.2021 - 09.2021
- Assisted in developing curriculum and designing E-learnings and tip sheets to improve training effectiveness.
- Ensured training room readiness, managed attendance, and supported successful Go-Live of the system.
- Trained end users on all phases of care, enhancing their preparedness for Pre-Op, Intra-Op, Post-Op, and PACU.
Epic Credential Trainer (OpTime)
Texas Health Resources
Plano
10.2020 - 02.2021
- Conducted comprehensive training for end users on all Phases of Care, including Pre-Op, Intra-Op, PostOp, and PACU.
- Utilized adult learning principles and contemporary teaching techniques to ensure engaging and impactful training sessions.
- Supported Go-Live for OpTime functionalities, ensuring smooth implementation and user adoption.
- Trained Super-Users, establishing a qualified support team for successful go-live with numerous end-users.
- Contributed to curriculum development by creating E-learnings and Tip sheets, enhancing training effectiveness.
- Managed classes of 25 students, ensuring a conducive learning environment.
- Ensured readiness of training rooms, workstations, devices, and materials for effective training delivery.
- Provided comprehensive support to Nurses across various areas, including assessments, One step/MAR medication, and Specimen collection.
- Managed classroom attendance and maintained the Learning Management System (LMS) for accurate records.
Epic Credential Trainer (ClinDoc and Orders)
New York Presbyterian Hospital
New York
01.2020 - 10.2020
- Provided comprehensive training to Providers on placing orders, creating Ordersets, preference lists, and other functionalities.
- Trained a diverse group of end users, including Physician nurses, NP, PA, ancillary staff, behavior nurses, and technologists, on the effective utilization of the Epic ClinDoc application.
- Trained Super-Users, establishing a qualified support team that facilitated smooth go-live for numerous end-users.
- Collaborated with Principal Trainer to design curriculum, creating quick study guides and tip sheets that enhanced learning efficiency.
- Conducted classes with up to 20 students, utilizing the "parking lot" for addressing unanswered questions and providing further clarification.
- Ensured readiness of training rooms, workstations, devices, and materials for optimal training delivery.
- Managed classroom attendance and maintained the Learning Management System (LMS) for accurate records.
- Supported go-live for ClinDoc and Orders functionalities, ensuring user readiness and system adoption.
Epic Credential Trainer (ASAP)
Partners Healthcare
Boston
07.2019 - 01.2020
- Conducted comprehensive training for end users in Clindoc and ASAP, ensuring their readiness for go-live.
- Modified lesson plans for nurses, physicians, and ancillary staff to align with evolving requirements.
- Developed workflow tip sheets to aid end users during go-live, improving their understanding of new processes.
- Educated end users on tips and tricks, facilitating a seamless understanding of their workflow.
- Provided valuable support during go-lives, ensuring a smooth transition to the new system.
- Assisted nurses and ancillary staff with Doc Flowsheet documentation to streamline usage and compliance.
- Participated in Clindoc meetings, contributing insights on workflow process changes for effective implementation.
- Contributed to building test questions for end users, ensuring comprehensive training and understanding.
- Acted as a liaison between end users and the build team, fostering effective communication.
Epic TRD & Help Desk
MT SINAI
New York
01.2019 - 07.2019
- Conducted Technology Device Readiness (TDR) for each device at Mt. Sinai sites in the weeks and months prior to Go-live.
- Assessed the overall scope of testing activities for the day, communicating with the clinical head on functional systems.
- Clarified device usage with clinicians to enhance clinical workflows.
- Coordinated with analyst teams to provide customer support for Epic Metrics and Epic Hyperspace use.
- Oversaw helpdesk ticket assignments for a team of 8 support technicians to ensure timely resolution.
- Provided remote support by connecting with client workstations to capture issues as they occurred, supporting troubleshooting efforts.
- Connected end users with analysts to capture screenshots and explain work process interruptions for resolution efforts, including critical priority issues.
- This included workstations, printers, e-signature pads, bar code scanners, document scanners, dictation mics, and other end-user devices integrated with the Epic EHR.
Education
Bachelor of Science - Criminal Justice, Information Management and Health Informatics
University of North Texas
Denton, TX05-2026
Skills
- Home Health/Hospice Docomobile
- CPOE/Orders
- CPOE/Inpatient
- Clinical Documentation
- Patient Workflow
- Power Chart Ambulatory
- Ambulatory
- Dragon
- Epic Helpdesk
- Rover/Haiku
- Training Development
- Care Coordination
- System Support
- Operational Oversight
- ClinDoc
- OpTime
- Personalization Coach
Timeline
Epic Credential Trainer (Home Health and Hospice DocoMobile)
Trinity Health
10.2024 - 03.2025
Epic Credential Trainer (OpTime, ClinDoc, Ambulatory, Orders, Anesthesia, and ASAP)
Methodist Health System
04.2023 - 10.2024
Epic Credential Trainer (ClinDoc)
Trinity Health Of New England
10.2022 - 04.2023
Epic Credential Trainer STs (Orders)
St. Jude Children's Research Hospital
06.2022 - 10.2022
Epic Credential Trainer (ClinDoc)
Piedmont Macon Medical Center
04.2022 - 06.2022
Epic Credential Trainer (ClinDoc)
Tufts University School Of Medicine
12.2021 - 04.2022
Epic Credential Trainer (ClinDoc & Order)
Virginal Commonwealth University
09.2021 - 12.2021
Epic Credential Trainer (ClinDoc and Orders)
Mount Carmel Health System
02.2021 - 09.2021
Epic Credential Trainer (OpTime)
Texas Health Resources
10.2020 - 02.2021
Epic Credential Trainer (ClinDoc and Orders)
New York Presbyterian Hospital
01.2020 - 10.2020
Epic Credential Trainer (ASAP)
Partners Healthcare
07.2019 - 01.2020
Epic TRD & Help Desk
MT SINAI
01.2019 - 07.2019
Bachelor of Science - Criminal Justice, Information Management and Health Informatics
University of North Texas