Ola Salami
Dallas
Summary
Health informatics Trainer with 8+ years of experience supporting system implementations, go-lives, and end-user training across 15+ hospital systems. Skilled in translating complex clinical and operational workflows into effective training and support strategies that drive user adoption and improve system efficiency. Experienced in troubleshooting, workflow analysis, and collaborating with clinical, operational, and IT teams to optimize system performance. Seeking to transition into an Epic Analyst role, leveraging hands-on experience in application support, workflow optimization, and system enhancements to improve usability, data integrity, and overall system performance.
Overview
9
9
years of professional experience
Work History
Epic Health Informatics Trainer
Methodist Health System
10.2024 - Current
- Schedules and provides Epic desktop and mobile app training for onboarding, current providers, and other Epic users.
- Assessed educational needs and provided additional training based on rounding and Epic's productivity reports.
- Collaborated with Health Informatics Training Director, Team Lead, and Principal Trainers to enhance Epic's usage efficiency (Thrive) training.
- Assisted Principal Trainers in validating training environment, developing curriculum and training videos, and testing workflows for various end-user roles to ensure effective training delivery.
- Respond to and troubleshoot end-user Epic issues reported via the department's electronic systems and software.
- Identified and recommended process improvements to support the successful implementation of Epic initiatives.
- Conducted interactive workshops to enhance employee knowledge and skills.
- Facilitated onboarding sessions for new hires in clinical and administrative roles.
- Collaborated with management to identify training needs across departments.
Epic Credentialed Trainer, Dorothy Comfort W 1&2
Trinity Health
04.2023 - 10.2024
- Delivered comprehensive virtual training on Epic's Dorothy Comfort application for Home Health and Hospice clinicians, including field nurses, social workers, therapists, and intake coordinators.
- Delivered real-time instruction and support on Epic's Dorothy Comfort platform, guiding clinicians through patient charting, documentation, scheduling, and visit completion processes.
- Facilitated daily virtual classroom sessions via Teams fostering engagement and enhancing learning outcomes for adult clinicians.
- Provided responsive, empathetic remote support to ensure clinician success and minimize care disruption during transitions.
- Assisted in remote system testing (UAT, workflow validation) and updated training materials in real time during build changes.
- Coordinated with training teams to monitor completion rates, issue reminders, and address noncompliance, ensuring adherence to training requirements.
- Created user-friendly training materials, how-to videos, and reference guides aligned to clinician workflows and Epic configurations.
- Offered post-go-live virtual support to troubleshoot end-user issues and reinforce documentation best practices.
- Managed LMS tasks, including marking attendance, enrolling users, assigning learning paths, and generating compliance reports.
- Recommended changes or improvements in existing training processes as needed.
Epic Credentialed Trainer, ClinDoc
Trinity Health of New England
10.2022 - 04.2023
- Trained end users on the successful use of the Epic ClinDoc application, managing classes of up to 45 students.
- Collaborated with Principal Trainer to design curriculum and create quick study guides.
- Ensured training room readiness, managed attendance, and successfully supported the Go-Live.
- Coordinated end-user support via help desk ticketing system to resolve issues efficiently.
- Maintained current knowledge of system changes and enhancements related to clinical information systems for physicians and clinical staff.
- Meets routinely with site-specific leaders to gather feedback and identify training priorities.
- Attends physician and other Epic end-user group meetings as scheduled and follows up on issues brought up in those meetings.
- Escalated encountered situations to responsible area/supervisor with detailed information, enhancing operational efficiency of Epic Project.
- Actively participates in customer service and accepts responsibility for maintaining relationships that are equally respectful to all.
Epic Credentialed Trainer ST's Orders
St. Jude Children's Research Hospital
06.2022 - 10.2022
- Assist/ Trained end users on Epic Orders, designed curriculum, and delivered training to classes of up to 15 students to enhance user competency.
- Facilitated real-time support for users during Go-Live, ensuring seamless transition and immediate issue resolution.
- Coordinated resolution of end-user support issues via help desk ticketing system to maintain operational continuity.
- Updated attendance in the Learning Management System (LMS).
- Led workshops focused on advanced Epic functionalities, empowering users to maximize system capabilities in clinical settings.
- Conducted regular audits of user proficiency levels, identifying gaps in knowledge that could be addressed through targeted retraining efforts.
Epic Credentialed Trainer, ClinDoc
Piedmont Macon Medical Center
04.2022 - 06.2022
- Trained end users on the successful use of the Epic ClinDoc application, managing classes of up to 15 students.
- Collaborated with the Principal Trainer to design the curriculum and create quick study guides.
- Maintained up-to-date records of trainee progress and provided regular updates to the management team.
- Prepared training room, managed attendance, and supported successful Go-Live.
- Collaborated with department leaders to identify training needs and gaps.
Epic Credentialed Trainer, ClinDoc and ASAP
Tufts University School of Medicine
12.2021 - 04.2022
- Trained end users on the successful use of the Epic ClinDoc and ASAP application, managing classes of up to 55 students.
- Increased trainee retention rates through engaging, interactive, and hands-on instructional methods.
- Strengthened interdepartmental communication by facilitating discussions between clinical staff and IT teams regarding Epic system concerns or suggestions for improvement.
- Collaborated with Principal Trainer on curriculum design and created quick study guides to enhance training effectiveness.
- Prepared training room, managed attendance, and supported Go-Live activities to ensure smooth transitions for end users.
Epic Credentialed Trainer, ClinDoc and Orders
Virginia Commonwealth University
09.2021 - 12.2021
- Trained end users (Physicians, PAs, nurses, ancillary staff) on Epic ClinDoc and Orders application.
- Collaborated with clinical staff to identify training needs, ensuring alignment with operational goals and workflow efficiencies.
- Collaborated with Principal Trainer to design curriculum and create quick study guides for effective user training.
- Prepared training room, managed attendance, and facilitated successful Go-Live support.
- Analyzed training metrics to evaluate program impact on clinical performance, driving strategic adjustments as needed.
Epic Credentialed Trainer, OpTime and Anesthesia
Mount Carmel Health System
02.2021 - 09.2021
- Assisted in developing curriculum and designing E-learnings and tip sheets to improve training effectiveness.
- Ensured training room readiness, managed attendance, and supported successful Go-Live of the system.
- Trained end users on all phases of care, enhancing their preparedness for Pre-Op, Intra-Op, Post-Op, and PACU.
Epic Credentialed Trainer OpTime and Anesthesia
Texas Health Resources
10.2020 - 02.2021
- Conducted comprehensive training for end users on all Phases of Care, including Pre-Op, Intra-Op, PostOp, and PACU.
- Utilized adult learning principles and contemporary teaching techniques to ensure engaging and impactful training sessions.
- Supported Go-Live for OpTime functionalities, ensuring smooth implementation and user adoption.
- Trained Super-Users, establishing a qualified support team for successful go-live with numerous end-users.
- Contributed to curriculum development by creating E-learnings and Tip sheets, enhancing training effectiveness.
- Managed classes of 25 students, ensuring a conducive learning environment.
- Ensured readiness of training rooms, workstations, devices, and materials for effective training delivery.
- Provided comprehensive support to Nurses across various areas, including assessments, One step/MAR medication, and Specimen collection.
- Managed classroom attendance and maintained the Learning Management System (LMS) for accurate records.
Epic Credentialed Trainer, ClinDoc and Orders
NewYork-Presbyterian Hospital
01.2020 - 10.2020
- Provided comprehensive training to Providers on placing orders, creating Ordersets, preference lists, and other functionalities.
- Trained a diverse group of end users, including Physician nurses, NP, PA, ancillary staff, behavior nurses, and technologists, on the effective utilization of the Epic ClinDoc and Orders application.
- Trained Super-Users, establishing a qualified support team that facilitated smooth go-live for numerous end-users.
- Collaborated with Principal Trainer to design curriculum, creating quick study guides and tip sheets that enhanced learning efficiency.
- Conducted classes with up to 20 students, utilizing the "parking lot" for addressing unanswered questions and providing further clarification.
- Ensured readiness of training rooms, workstations, devices, and materials for optimal training delivery.
- Managed classroom attendance and maintained the Learning Management System (LMS) for accurate records.
- Supported go-live for ClinDoc and Orders functionalities, ensuring user readiness and system adoption.
Epic Credentialed Trainer, ASAP
Partners Healthcare
07.2019 - 01.2020
- Conducted comprehensive training for end users in Clindoc and ASAP, ensuring their readiness for go-live.
- Modified lesson plans for nurses, physicians, and ancillary staff to align with evolving requirements.
- Developed workflow tip sheets to aid end users during go-live, improving their understanding of new processes.
- Educated end users on tips and tricks, facilitating a seamless understanding of their workflow.
- Provided valuable support during go-lives, ensuring a smooth transition to the new system.
- Assisted nurses and ancillary staff with Doc Flowsheet documentation to streamline usage and compliance.
- Participated in Clindoc meetings, contributing insights on workflow process changes for effective implementation.
- Contributed to building test questions for end users, ensuring comprehensive training and understanding.
- Acted as a liaison between end users and the build team, fostering effective communication.
Epic TDR & Help Desk Support
Mount Sinai
01.2019 - 07.2019
- Conducted Technology Device Readiness (TDR) for each device at Mt. Sinai sites in the weeks and months prior to Go-live.
- Assessed the overall scope of testing activities for the day, communicating with the clinical head on functional systems.
- Clarified device usage with clinicians to enhance clinical workflows.
- Worked effectively in fast-paced environments.
- Coordinated with analyst teams to provide customer support for Epic Metrics and Epic Hyperspace use.
- Oversaw helpdesk ticket assignments for a team of 8 support technicians to ensure timely resolution.
- Provided remote support by connecting with client workstations to capture issues as they occurred, supporting troubleshooting efforts.
- Connected end users with analysts to capture screenshots and explain work process interruptions for resolution efforts, including critical priority issues.
- This included workstations, printers, e-signature pads, bar code scanners, document scanners, dictation mics, and other end-user devices integrated with the Epic EHR.
- Skilled at working independently and collaboratively in a team environment.
Cerner PowerChart Maternity Trainer /Customer Support Specialist
Northside Hospital
06.2017 - 01.2019
- Supported nurses, providers, and OB staff with Cerner PowerChart Maternity workflows, including chart navigation, maternal assessments, fetal monitoring documentation, orders, results review, care plans, and handoffs.
- Provided classroom training, go-live support, command center assistance, and one-on-one troubleshooting for clinical end users.
- Helped reinforce site-specific maternity workflows, answer user questions, and escalate system issues to the appropriate support teams.
Education
Bachelor of Science - Criminal Justice
University of North Texas
Denton, TX05-2026
Associate of Arts - Criminal Justice
Borough of Manhattan Community College
New York, NY05-2016
Skills
- Epic Credentialing / Application Proficiencies: ClinDoc, Orders/CPOE, ASAP, Anesthesia, OpTime, Home Health/Hospice DocoMobile, Ambulatory; additional experience with Cupid and Kaleidoscope
- Tools & Platforms: Epic Hyperspace, Rover/Haiku, Dragon, ServiceNow, Cherwell / Ivanti, Jira Service, Zendesk, LMS administration, Zoom, Microsoft Teams, WebEx, TDR/device readiness, Epic Help Desk, Command Center support
- Cerner Experience: CPOE/Inpatient, PowerChart Ambulatory, PowerChart Maternity, Cerner Help Desk, Command Center support
CORE COMPETENCIES
- Epic Application Support | Clinical Workflow Analysis | UAT & Workflow Validation | Go-Live / Post-Go-Live Support
- Issue Triage & Troubleshooting | ServiceNow / Help Desk Coordination | System Documentation & Tip Sheets
- Stakeholder Communication | Training Environment Validation | Project Lifecycle Support | Process Improvement | LMS Reporting
SELECTED IMPLEMENTATION & GO-LIVE SUPPORT
Additional Epic/Cerner go-live support across, UPMC, MercyOne North Iowa, Memorial Hermann, Hogg Medical Group, HSHS St. John's, Northwestern Memorial, Salt Lake Medical Center, Mount Sinai St. Luke's, Cooley Dickinson, UMass Memorial, Mary Washington Hospital, Dickinson Community Hospital, Spire Medical Clinic, Cannon Memorial Hospital, and Amery Regional Medical Center. Supported workflows for ClinDoc, CPOE/Orders, ASAP, OpTime, PowerChart Ambulatory, and PowerChart Maternity.
HONORS & AFFILIATIONS
Alpha Phi Sigma, National Criminal Justice Honor Society - Member, University of North Texas, Criminal Justice Student Association - Member, University of North Texas, National Society of Leadership and Success (NSLS) - Member, Borough of Manhattan Community College and University of North Texas
Timeline
Epic Health Informatics Trainer
Methodist Health System
10.2024 - Current
Epic Credentialed Trainer, Dorothy Comfort W 1&2
Trinity Health
04.2023 - 10.2024
Epic Credentialed Trainer, ClinDoc
Trinity Health of New England
10.2022 - 04.2023
Epic Credentialed Trainer ST's Orders
St. Jude Children's Research Hospital
06.2022 - 10.2022
Epic Credentialed Trainer, ClinDoc
Piedmont Macon Medical Center
04.2022 - 06.2022
Epic Credentialed Trainer, ClinDoc and ASAP
Tufts University School of Medicine
12.2021 - 04.2022
Epic Credentialed Trainer, ClinDoc and Orders
Virginia Commonwealth University
09.2021 - 12.2021
Epic Credentialed Trainer, OpTime and Anesthesia
Mount Carmel Health System
02.2021 - 09.2021
Epic Credentialed Trainer OpTime and Anesthesia
Texas Health Resources
10.2020 - 02.2021
Epic Credentialed Trainer, ClinDoc and Orders
NewYork-Presbyterian Hospital
01.2020 - 10.2020
Epic Credentialed Trainer, ASAP
Partners Healthcare
07.2019 - 01.2020
Epic TDR & Help Desk Support
Mount Sinai
01.2019 - 07.2019
Cerner PowerChart Maternity Trainer /Customer Support Specialist
Northside Hospital
06.2017 - 01.2019
Bachelor of Science - Criminal Justice
University of North Texas
Associate of Arts - Criminal Justice
Borough of Manhattan Community College