Utkala Maringanti
Spicewood,TX
Summary
Compassionate and culturally competent Licensed Marriage and Family therapy Associate, trained in multiple systemic family systems. Helps couples and family groups work through trauma, disfunction and individual disorders affecting mental health. Skilled in case management and assessments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Graduate Student Intern
Respark Associates
10.2022 - Current
- Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
- Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
- Delivered counseling services to families and couples dealing with familial issues.
- Collaborated with other mental health professionals to create comprehensive treatment plans.
- Assisted clients in locating resources for housing services and financial assistance.
- Conducted intake and assessments to formulate treatment plan and manage client records.
- Developed and implemented creative interventions to engage couples and promote therapeutic progress.
Patient Experience Program Manager
Community Care Health Center
07.2021 - Current
- Increased patient satisfaction scores by 25 % within 3 months.
- Developed policies and procedures for effective patient experience management leading to 59% reduction in complaints
- Reviewed and evaluated qualitative and quantitative data for access, care and coordination at CommUnity care and implemented strategies to improve scores in these three areas.
- Motivated and supervised Clinic administrators and nursing managers in delivering quality patient care- Provided AIDET training to 100+ employees.
- Designed and introduced leadership development, coaching and team management model, resulting in increased levels of responsibility and patient experience scores.
Certified Life Coach
Freelancer- Transformational Coach
08.2019 - Current
- Helped clients build life management and coping skills to handle daily needs and specific stressors
- Encouraged clients to set and achieve reasonable goals on weekly basis
- Connected clients with available resources to improve plan success
- Facilitated group sessions and learning discussions to further objectives
Customer Experience Navigator
Stanford Healthcare
01.2019 - Current
- Facilitated conflict resolution for customers and guests, support conflict resolution for approximately 300 customers per month.
- Managed patient and family satisfaction, complaints, concerns, feedback and compliment through service recovery
- Supported integrating patient and family feedback, ideas, and involvement into patient experience initiatives
- Fostered positive team environment and effective communication through coaching and mentoring, develop team of 20+ members daily.
- Partnered with leaders and managers to build their knowledge of trends based on available data and best practices to uphold patient experience.
- Initiated multiple dialogues and discussions around cultural diversity and improved patient satisfaction by 87%.
- Created training, meeting and facilitation materials and provide training sessions for staff on quarterly basis
Process Improvement Manager
Columbia Asia Hospital
05.2015 - 11.2018
- Collaborated with C-Suite leadership and cross functional teams and improved staff engagement by 76%
- Championed process improvement and outcomes decreasing errors by 75% and increased profit margins for inventory by over $ 75000 in 6 months.
- Upgraded customer experience by implementing new support model for high-value customers. Metrics improved by 82% within three months
- Supervised 167 employees, clinical and non clinical staff
- Improved efficiency and effectiveness of performance and management of processes across departments by 91%
- Provides consultation on various patient experience approaches/programs, data needs, ongoing reporting and monitoring
and course correction planning.
Clinic Administrator and Project Manager
Telerad RxDx
02.2006 - 04.2015
- Implemented commercial strategies that yielded 95% customer win rate and 96% retention.
- Conceptualized and implemented telemedicine consults to increase access to clinical care to 50 neighboring communities.
- Increased revenues by $1.3 MILLION through community outreach initiatives.
- Coached 120+ doctors and 500 pharmacists on effective patient communications and intercultural sensitivities.
- Executed on-site and off-site events fundraising events to raise $3MILLION for construction of pediatric center.
- Implemented budget and inventory management which resulted in increase in revenue by 70%.
- Improved storage systems which reduced prescription errors by 45% and reduced expired stock by 80% in 3 months of implementation.
Education
Master of Science - Marriage And Family Therapy
Capella University
Minneapolis, MN09.2023
Master Level Certified Life Coach - Life Coaching
The Life Coach Institute
California07.2019
Master of Science - Healthcare Administration
California State University - East Bay
Hayward, CA04.2006
Bachelor of Science - Pharmacy
Utkal University
India10.1998
Skills
- Documentation, Record maintenance and Reporting
- Coaching and Training development
- Cross cultural competence
- Documentation Requirements
- Group Therapy Facilitation
- Crisis Intervention
- Client Relations
- Intervention Planning
- Progress Evaluations
- Progress Assessment
- Referral Coordination
- Community Education
- Treatment Planning
- Ethical Decision-Making
Certification
- Leadership in Patient Experience, Beryl Institute
- Certified Life Coach, Life Coach Institute
- Mental Health Counselor (India)
Timeline
Graduate Student Intern
Respark Associates
10.2022 - Current
Patient Experience Program Manager
Community Care Health Center
07.2021 - Current
Certified Life Coach
Freelancer- Transformational Coach
08.2019 - Current
Customer Experience Navigator
Stanford Healthcare
01.2019 - Current
Process Improvement Manager
Columbia Asia Hospital
05.2015 - 11.2018
Clinic Administrator and Project Manager
Telerad RxDx
02.2006 - 04.2015
Master of Science - Marriage And Family Therapy
Capella University
Master Level Certified Life Coach - Life Coaching
The Life Coach Institute
Master of Science - Healthcare Administration
California State University - East Bay
Bachelor of Science - Pharmacy
Utkal University
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