Utoyia D. Myers-Pounds
Fort Worth
Summary
Patient care coordinator specializing in optimizing patient interactions and enhancing care quality. Proven expertise in maintaining accurate medical records and facilitating effective communication between patients and healthcare providers. Demonstrated ability to improve operational efficiency through streamlined processes and proactive problem-solving.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Baker Orthotics and Prosthetics
Fort Worth
06.2024 - Current
- Facilitated patient consultation and guidance from initial interaction through treatment.
- Maintained complete and accurate patient records in EMR system (Opie/Nymbl).
- Verified patient insurance benefits and communicated payment policies.
- Managed billing and collections processes to secure timely payments.
- Managed requests for documentation from physicians and healthcare providers to support timely patient care.
- Triaged voicemails and faxes to streamline communication processes.
- Delivered general administrative support, including scheduling appointments and managing correspondence.
- Built relationships with referral sources to enhance professional network.
Substitute Teacher
International Leadership of Texas
Fort Worth
08.2018 - Current
- - Conducted instructional and classroom management tasks during teacher absences.
- - Supervised approximately 25 to 30 students per class.
- - Oversaw a student body of 125 to 140 from kindergarten through grade twelve.
- - Maintained classroom order, ensured homework comprehension, and preserved cleanliness.
- - Managed attendance records accurately for each session.
Customer service/Covid Tracer/Interviewer-Remote
Professional Research Consultant
Fort Worth
08.2020 - 05.2024
- Provided exceptional customer service, utilizing effective communication skills to address inquiries and resolve concerns.
- Conducted quality telephone surveys, ensuring timely responses and friendly interactions to enhance participant experience.
- Facilitated feedback collection from patients and healthcare consumers, fostering a responsive healthcare environment.
- Demonstrated clear reading and speaking abilities, ensuring comprehension.
- Highlighted proficiency in typing to support various administrative functions.
- Successfully managed remote work responsibilities with efficiency and professionalism.
Office Manager
Home Therapeutic Staffing
Chicago Ridge
01.2018 - 12.2018
- Managed marketing efforts for new contracts, increasing agency visibility in the community.
- Processed invoices for therapeutic services, ensuring timely payments to support service continuity.
- Maintained communication with clinicians through fax and email, facilitating efficient information exchange.
- Operated multiline phone system to direct calls to appropriate agencies and personnel.
Supervisor
Help at home
Chicago
01.2018 - 12.2018
- Directed home service staff activities, achieving consistently high-quality service delivery.
- Developed and managed schedules for home service staff, ensuring optimal coverage at all times.
- Planned and executed training sessions to enhance service quality among staff.
- Coordinated monthly payroll processes, ensuring timely and accurate compensation for staff.
- Prepared reports for senior management to support strategic planning and decision-making.
- Streamlined interdepartmental communication, enhancing workflow efficiency across teams.
- Maintained comprehensive files to support operational efficiency and compliance.
- Opened new referrals, expanding client base and increasing service reach.
Medical assistant
Circle Family Health Network
Chicago
01.2016 - 12.2018
- Administered injections and breathing treatments to improve care quality.
- Conducted phlebotomy and specimen collections for accurate diagnostics.
- Monitored vital signs to efficiently assess patient conditions.
- Performed influenza, strep, and glucose testing to support reliable diagnoses.
- Managed medication refills to ensure continuity of care.
- Educated patients on health management strategies to enhance understanding of available treatments.
- Collected patient family histories to guide development of personalized treatment plans.
Medical Assistant/ receptionist
Physicians Cooperative
Oak Forest
01.2013 - 12.2015
- Administered injections and breathing treatments, improving patient care outcomes.
- Assisted physicians with patient examinations and medical procedures.
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Processed patient intake forms and verified insurance information accurately.
- Collected insurance schedules for new and established patients, streamlining billing processes.
Education
License - Cosmetology
Canella School of Hair Design
Chicago, IL10-2011
Certification - Certified Medical Assistant Program, CPR, First Aid
Fox College
Oak Lawn, IL05-2006
Diploma -
Percy L Julian High School
Chicago, IL06-2005
Skills
- Patient intake processing
- Patient advocacy
- Triage coordination
- Patient scheduling
- Medical billing and insurance
- Insurance verification
- EMR system expertise
- EMR management
- Record management
Timeline
Patient Care Coordinator
Baker Orthotics and Prosthetics
06.2024 - Current
Customer service/Covid Tracer/Interviewer-Remote
Professional Research Consultant
08.2020 - 05.2024
Substitute Teacher
International Leadership of Texas
08.2018 - Current
Office Manager
Home Therapeutic Staffing
01.2018 - 12.2018
Supervisor
Help at home
01.2018 - 12.2018
Medical assistant
Circle Family Health Network
01.2016 - 12.2018
Medical Assistant/ receptionist
Physicians Cooperative
01.2013 - 12.2015
License - Cosmetology
Canella School of Hair Design
Certification - Certified Medical Assistant Program, CPR, First Aid
Fox College
Diploma -
Percy L Julian High School