Gabriel Mason
Jacksonville
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
United Healthcare
Greenbrae
10.2024 - 08.2025
- Coordinated patient appointments and managed scheduling for healthcare services.
- Assisted healthcare providers in maintaining accurate patient records and documentation.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Processed patient intake information and updated medical records prior to treatment.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
Customer Service Supervisor
Centene
St. Louis
10.2022 - 10.2024
- Led a team of 28 Customer Service Advocates to exceed performance goals, earning top department recognition for outstanding service and efficiency.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Implemented new training programs to improve staff skills and knowledge retention.
- Improved team performance by 30% through enhanced coaching, training, and mentorship programs.
Customer Service Rep II
Best Buy Inc
Richfield
02.2022 - 10.2022
- Processed sales transactions accurately and efficiently at checkout.
- Educated customers on device setup and troubleshooting processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Area Manager of Logistics
Amazon
Miramar
01.2021 - 09.2021
- Coordinated transportation schedules to optimize delivery routes and timelines.
- Implemented safety protocols to ensure compliance with company standards.
- Analyzed inventory levels to maintain stock availability and reduce shortages.
- Oversaw warehouse activities to improve efficiency and workflow management.
- Established procedures for the selection of carriers, negotiation of rates, and monitoring service levels.
Financial Aid Advisor
Florida Career College
Boynton Beach
04.2020 - 01.2021
- Advised students on financial aid options and eligibility requirements.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Processed requests for additional funding; evaluated extenuating circumstances to determine need-based awards or adjustments in existing awards.
- Managed a caseload of student accounts; monitored progress towards completion of degree programs.
Event Manager
C&S Signature Events
Pompano Beach
07.2019 - 04.2020
- Coordinated logistics for diverse events ensuring seamless execution and client satisfaction.
- Managed vendor relationships to secure services and negotiate contracts effectively.
- Collaborated with clients to understand vision and tailor event experiences accordingly.
- Implemented budget tracking methods to monitor expenses throughout the planning phase.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
Banquet Manager
Crystal Ballroom Sunset Harbor
Daytona Beach
12.2017 - 04.2020
- Coordinated banquet setups and configurations for various events.
- Managed inventory of supplies and equipment for seamless operations.
- Trained and supervised staff in service standards and event execution.
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Managed all aspects of event planning including budgeting, scheduling, vendor selection, management, menu selections, creation, decorations.
Financial Aid Specialist
Bethune-Cookman University
Daytona Beach
09.2016 - 12.2017
- Assisted students with financial aid applications and documentation.
- Guided students through loan counseling and repayment options available.
- Monitored student accounts to ensure that all funds are disbursed correctly and accurately.
- Processed appeals from students who have had their financial aid suspended due to unsatisfactory academic progress.
- Researched discrepancies between student records and other sources to resolve discrepancies related to eligibility or funding levels.
Education
Bachelor of Science - Hospitality And Tourism Management
Bethune-Cookman University
Daytona Beach, FL11-2020
Skills
- Patient scheduling
- Medical record management
- Resource assessment
- Treatment communication
- Patient intake processing
- Customer relationship management
- Performance metrics analysis
- Team leadership
- Training program implementation
- Problem solving
- Conflict resolution
- Patient flow management
- Insurance practices
- Administrative supervision
Timeline
Patient Care Coordinator
United Healthcare
10.2024 - 08.2025
Customer Service Supervisor
Centene
10.2022 - 10.2024
Customer Service Rep II
Best Buy Inc
02.2022 - 10.2022
Area Manager of Logistics
Amazon
01.2021 - 09.2021
Financial Aid Advisor
Florida Career College
04.2020 - 01.2021
Event Manager
C&S Signature Events
07.2019 - 04.2020
Banquet Manager
Crystal Ballroom Sunset Harbor
12.2017 - 04.2020
Financial Aid Specialist
Bethune-Cookman University
09.2016 - 12.2017
Bachelor of Science - Hospitality And Tourism Management
Bethune-Cookman University