Utsav Gupta
Rosehill,NSW
Summary
Dedicated and customer-focused professional seeking a Customer Service and Assistance role to leverage my excellent communication skills, problem solving abilities, and commitment to delivering exceptional service.Proven track record of providing outstanding customer service. Strong communication skills, both verbal and written. Proficient in using customer service software and tools. Effective problem solver with the ability to resolve customer issues. Highly organized and detail-oriented with excellent time management skills. Experienced Delivery Expert known for excellent customer service.
Overview
2
2
years of professional experience
Work History
Delivery Expert
Domino's
Sydney Olympic Park, Australia
06.2023 - Current
- Delivering the food on time with proper precautions with Bike, Scooters, Ecycle
- Provided technical support to customers via phone, email, and chat
- Troubleshot and resolved hardware and software issues, ensuring customer satisfaction
- Maintained accurate records of customer interactions and technical issues
- Participated in regular training to stay up-to-date with new products and technologies
- Assisted with creating and updating customer support documentation.
Customer Service Representative, Customer Support Specialist
Omega Market Pvt. Ltd.
Kathamndu, Nepal
02.2022 - 05.2023
- Greet and assist customers, providing information and guidance on products
- Handle customer inquiries, complaints, and returns in a professional manner
- Use POS systems to process transactions and manage customer accounts
- Maintain a high level of product knowledge to answer customer questions effectively
- Collaborate with team members to ensure a positive shopping experience for customers.
Education
Bachelor of Film Making -
Academy Of Interactive Technology,Sydney
01.2023
+2 -
V.S Niketan Higher Secondary School, Nepal, Province 02
01.2022
Skills
- Customer service excellence
- Communication and interpersonal skills
- Proficiency in customer service software (eg, Zendesk)
- Time management and multitasking
- Product knowledge and technical support
- Cash handling experience
Personal Information
Date of Birth: 05/02/05
Timeline
Delivery Expert
Domino's
06.2023 - Current
Customer Service Representative, Customer Support Specialist
Omega Market Pvt. Ltd.
02.2022 - 05.2023
Bachelor of Film Making -
Academy Of Interactive Technology,Sydney
+2 -
V.S Niketan Higher Secondary School, Nepal, Province 02
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