UTSAV SHAKYA
Bartender/ Server
New Orleans,LA
Summary
Experienced bartender/server with a genuine passion for delivering exceptional customer service. Skilled in exceeding customer expectations and maintaining composure and a sense of humor in demanding environments. Demonstrated track record of providing outstanding service in both large and small high-volume establishments.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Bartender/Assistant Manager
Grecos Pastaria
06.2022 - 09.2024
- Set up service area for service.
- Greet and seat customers, run food, bus dirty tables, and take to-go orders.
- Making drinks behind the bar.
- keeping track of food or drink orders, sales, and tips using the POS system.
- Helping customers with the menu and taking orders, enhancing dining experience, suggesting food and drink pairings that complemented menu offerings.
- Bar operations by maintaining a clean and organized work area, ensuring efficient service.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
Bartender Supervisor
Elevation Bowl
08.2023 - 10.2024
- Set up bar for service.
- Making drinks behind the bar.
- Help people with menu, take drink and food orders.
- Keep track of food or drink orders, sales, and tips using Toast.
- Run food to the lane.
- Clear plates, glasses, trash, etc. From bar/lanes.
- Put away drink orders.
- Organize/stock walk-in cooler, liquor closet.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers, and reconciled drawers against cash register reports at the close of business.
Bartender
The Underground
08.2023 - 10.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Assistant Dining Room Manager
Dillon Dam Brewery
05.2021 - 05.2022
- Overlooking the restaurant operation.
- Oversaw cash handling procedures to maintain accurate financial records while minimizing discrepancies or theft incidents in the establishment.
- Maintained a clean and inviting atmosphere in the dining area, enforcing strict adherence to health codes and cleanliness standards.
- Improved customer satisfaction by addressing and resolving guest concerns promptly and professionally.
- Boosted employee morale through recognition programs, resulting in improved staff retention rates.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
Server
Dillon Dam Brewery
07.2019 - 05.2021
- Open and close duties, maintain a clean and organized service area for smooth operation.
- Served food and beverages promptly, with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Kept calm during busy work shifts, multitasked to meet customer needs, resulting in good customer service.
- Able to handle 5+ table section during busy shifts.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
Server
Stowe Mountain Lodge
05.2017 - 05.2019
- First job outside India, employed as a server.
- Worked in all food and beverage outlets, including the bar, fine dining, coffee shop, VIP lounge, and banquets.
- Opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Coordinated with kitchen staff to ensure timely delivery of orders.
Server
Cocktails and Dreams Speakeasy
07.2016 - 03.2017
- Served food and beverages promptly, with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Take orders and keep track of food and beverage orders using the POS system.
- Cut fruits, make garnish, maintain cleanliness during and after service is over.
Food and Beverage Operations
Hyatt Regency
09.2015 - 07.2016
- First place to work professionally and work full hours.
- Trained in all departments of hotel and restaurant operations
- Employed as a server, and moved on to become the team leader in the restaurant.
- Proactively identified opportunities for process improvements in the food and beverage operations, resulting in increased efficiency and customer satisfaction.
- Set up service area for service.
- Help banquet staff to set up and serve events.
Food and Beverage Operations
Indi smart Hotel
05.2012 - 1 2015
- Trained in all departments of hotel and restaurant operations.
- Worked and trained during college as ongoing training.
- Supported food and beverage operations as needed.
- Trained in reception of the hotel.
- Trained in housekeeping.
- Worked in the salad prep station in the kitchen.
Education
BSc - catering science and hotel management
International Institute of Hotel Management
07.2012 - 09.2015
Skills
Excellent customer service
Team player
Problem solver
Leadership
Food and safety hygiene
Bar Equipment Familiarity
Training and development
Quality assurance
Good food and alcohol knowledge
Beverage Preparation
Handling Difficult Customers
Strong multitasking
References
Jonny Greco
phone: 970-389-5835
Owner of Greco's Pastaria.
Kim Nix
phone: 970-513-5718
email: kimn@a-basin.net
GM of On- mountain dining at Arapahoe ski Basin.
John Blum
phone: 970-368-2479
email: johnyb3000@yahoo.com
GM of Sunshine cafe, dillon,co.
Timeline
Bartender
The Underground
08.2023 - 10.2024
Bartender Supervisor
Elevation Bowl
08.2023 - 10.2024
Bartender/Assistant Manager
Grecos Pastaria
06.2022 - 09.2024
Assistant Dining Room Manager
Dillon Dam Brewery
05.2021 - 05.2022
Server
Dillon Dam Brewery
07.2019 - 05.2021
Server
Stowe Mountain Lodge
05.2017 - 05.2019
Server
Cocktails and Dreams Speakeasy
07.2016 - 03.2017
Food and Beverage Operations
Hyatt Regency
09.2015 - 07.2016
BSc - catering science and hotel management
International Institute of Hotel Management
07.2012 - 09.2015
Food and Beverage Operations
Indi smart Hotel
05.2012 - 1 2015
Similar Profiles
Katarzyna BiałekKatarzyna Białek
All-Round Entertainer and Kids Entertainer at Grecos Holiday Sp. Z O.oAll-Round Entertainer and Kids Entertainer at Grecos Holiday Sp. Z O.o
Rider HenryRider Henry
Delivery Driver at Fresco Pizzaria And PastariaDelivery Driver at Fresco Pizzaria And Pastaria
Allison DorrisAllison Dorris
Host/Server at Pastini PastariaHost/Server at Pastini Pastaria