Uyen Hoang

Testing Expertise:

• Designed comprehensive test plans, test cases, and test execution tailored to business requirements.
• Engaged in wide range of testing disciplines, including but not limit to:
  - End-to-end project testing
  - Regression testing
  - Integration testing
  - Functional testing
  - UX/UI, UAT Testing
  - Data Migration Testing
• Collaborated closely with developers to ensure delivery of high-quality solutions
• Conducted rigorous analysis, including real-time data validation of 5-6 million daily data rows from diverse sources.

Data Quality Team Contribution:

• Part of a dynamic data quality team responsible for:
  - Managing over 5,000 test cases (both automated and manual)
  - Maintaining the quality of approximately 100 SSRS and Tableau reports/dashboards
  Supported data-driven decision-making across organization

Automation and Process Improvement:

• Automated test cases using iCEDQ for daily testing, resulting in:
  - Improved testing efficiency
  - Enhanced data quality
• Actively contributed to QA process enhancements, including:
  - Defining key performance indicators (KPIs)
  - Evaluating new tools
  

CI/CD and Test Planning:

• Proficiently operated within CI/CD pipelines, including Octopus Deploy, to streamline deployment processes.

Agile Methodologies and Tool Proficiency:

• Demonstrated expertise in Agile methodologies (Sprint and Kanban).
• Effectively utilized diverse set of software tools, including:
  SSMS, Visual Studio, SSIS, Postman, Tableau, Power BI, GitHub, Bitbucket...

• Completes accurate analysis of Physician and Hospital claims determination for payment or denial based on established rules and processes with quality of 100%
• Upskill trained on adjustments and appeals to assist claims resolution and appeal team
• Software uses: CSP Facets, IDRS, EDSS, I-CUE, Macros, Linx

• Provided excellent Customer Service to both providers and members by resolving incoming inquiries and requests with the quality grade of five out of five in 2017
• Making and answering a high traffic of outbound and inbound calls daily to schedule Housecalls visit appointments while maintaining good metrics required in the Call Center
• Experience in working with different projects include: DNSP, Intrepid, Help Desk, Manual dialing, Concierge and specialty team.

• Utilize communication and organizational skills to successfully interact with customers daily
• Oversee day-to-day operations of all employees
• Answered an average of 100 calls per day by addressing customer inquiries and solving problems.