Overview
Work History
Education
Skills
Languages
Timeline
Generic

Uyen Nguyen

Jacksonville,Florida

Overview

21
21
years of professional experience

Work History

Manager

WBA
03.2004 - Current
  • Responsible for full implementation and execution of strategic planning; sales, profitability and brand projection by implementation of company plans
  • Analyzes outcomes of operations during all phases of plan integration
  • Maintains a high level of professionalism at the facility
  • Develops and execute action plans based on goals settings, forecast and vision of strategic management
  • Current liaison between company and business partners
  • Specialized in new business development and increase of market share expansion
  • Experience on management and implementation of covid-19 center of care
  • Strong background in strategic management, operations and compliance
  • Project management, development and implementation
  • Solid understanding of Business Ecosystem Management (internal/external)
  • Experience leading and supervising multi-facility management
  • Lead, mentor and train new managers and shift leaders
  • Promote full compliance of environmental, health, safety protocols and practices for state and federal requirements
  • Excellent people management - Persuader, influencer, leader, negotiator and delegator
  • Team building - Cultivate essential business ecosystem and engagement management
  • Accuracy and punctuality- Precise with details, facts and compliance
  • Execution- Balance of planning and execution, ensure that team is firing at full capacity
  • Project Management- Develop, execute and implement strategic focus on proper planning
  • Controlling- Monitor the implementation of plans and correcting deviations from plan
  • Business Performance Management: Leading management operations, conducts semi-annual assessments (goals setting /targets/performance management), delivering high quality service experience, implementing action plans, policy compliance management, budget implementation and logistic management
  • Manage high level of efficiency and increase profitability through proper management of operations, protection of organization assets, analysis of key performance indicator, policies compliance, loss prevention, compliance of applicable employment laws and training and development of team members
  • Proven results improving efficiency, reducing cost, reducing waste(Lean Six Sigma), critical analysis skills applications, support strategy for continuous improvement (Kaizen) and develop a strong operational ecosystem
  • Outstanding knowledge reviewing and analyzing financial data and key performance indicator; identifying roots causes of performance variances, improving efficiency and creating performance improvements plans
  • Direct all involvement with community and business partners for long lasting partnerships
  • People and Performance Management: Leads team performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition
  • Manages employee career progression
  • Monitors and ensure timely completion of requiring training programs for all team members
  • Makes hiring, promotions and terminations decisions
  • Addresses issues and disciplines team members, engages with employee and human resources as appropriate and enforcing all equal employee opportunities laws
  • Develops employee performance plans and follows up according to deadlines
  • Monitors and approves team member compensation
  • Ensure compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members
  • Compliance: Direct the design, planning and execution of compliance; monitoring key performance indicators metrics and providing results to the compliance team
  • Lead audits and investigations of critical incidents, monitor work plans and protocols
  • Provide guidance to business leaders on the use of compliance data analytics results in mitigating potential compliance risk and or reduction of incidents
  • Develops strategy to record, track activities and results, including related corrective actions plans developed by the business to address compliance issues identified through compliance monitoring activities
  • Business Analyst & Retail Operation Capacity Planning: Develops and maintains a comprehensive understanding of strategic business planning and practices pertaining all aspects of business analysis to develop cost benefits strategies, high efficiency levels and sustainability levels across the enterprise
  • Serves as liaison for various projects to drive project execution
  • Collects, analyzes, makes specific recommendations and present information pertaining to proposed programs to meet the company goals

Education

Bachelor Of Business - Finance And Economic

University of North Florida
Jacksonville, FL
06.1999

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Languages

Vietnamese
Native or Bilingual

Timeline

Manager

WBA
03.2004 - Current

Bachelor Of Business - Finance And Economic

University of North Florida

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Uyen Nguyen