UYIOSA OMORUYI
GAINESVILLE,VA
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
AWS Datacenter Technician
Amazon Web Services
Dulles, VA
10.2021 - Current
- Maintained and supported all facility servers and customers using a ticketing system, AWS, SQL, and Linux.
- Ran automation test scripts using Python.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
Repair Specialist
Geek Squad
Manassas, VA
10.2019 - 10.2021
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Installed appropriate security patches to eliminate security vulnerabilities
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Maintained inventory of repair supplies and ordered parts.
- Kept track of automatic and self-generated service tickets with MSI, increasing efficiency by 72% and customer service feedback scores 85%.
Education
Associate - Cyber Security
Northern Virginia Community College
Manassas, VA04.2022
High School Diploma -
Osbourn Highschool
Manassas, VA06.2019
Skills
- Wireshark/TCPView
- SQL, Time Series, APIs, Git
- Active Directory
- PowerShell
- Data Center Integrations
- Hardware & Software Support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Consolidated multiple ticketing systems, improving communication and ticket turnover by 7%
Timeline
AWS Datacenter Technician
Amazon Web Services
10.2021 - Current
Repair Specialist
Geek Squad
10.2019 - 10.2021
Associate - Cyber Security
Northern Virginia Community College
High School Diploma -
Osbourn Highschool
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