Uzair Ramirez-Dicks
Jersey City,NJ
Summary
Adept at navigating high-pressure environments, I significantly enhanced customer satisfaction at Steak N Shake through exceptional customer service and team collaboration. My ability to multitask and manage time effectively ensured smooth operations, even during unexpected events, contributing to a positive and professional guest experience.
Experienced with monitoring and ensuring safety of swimmers. Utilizes quick decision-making and effective communication to handle emergencies efficiently. Knowledge of CPR and first aid techniques, ensuring safe and secure environment for all pool users.
Experienced FOH Team Member with background in fast-paced, high-volume restaurants. Strength lies in customer service skills and ability to handle multiple tasks simultaneously. Demonstrated success in fostering strong team environment and improving overall dining experience for customers. Proven capability of taking initiative, problem-solving, and maintaining upbeat attitude under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FOH Team Member
Sushi eat station
Orlando, FL
12.2025 - 01.2026
- Greeted customers and provided menu recommendations at a busy sushi eatery.
- Prepared sushi rolls and assisted in food presentation for customer orders.
- Maintained cleanliness and organization of dining area during peak hours.
- Collaborated with kitchen staff to ensure timely food service and quality standards.
- Assisted in inventory management by restocking supplies and tracking usage levels.
Lifeguard
Loews Hotels
Orlando, FL, FL
03.2025 - 11.2025
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Collaborated with team members to execute emergency drills effectively and efficiently.
- Engaged with guests to promote a positive experience at the hotel pool area.
Host
Steak N Shake
Orlando, FL
03.2023 - 02.2025
- Managed high pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Greeted guests promptly and warmly upon arrival.
- Maintained cleanliness and organization of the front entrance area.
- Monitored dining room atmosphere for guest comfort and satisfaction.
Education
No Degree Only High School Diploma -
Colonial High School
Orlando, FLSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Food presentation
- Time management
- Problem solving
- Effective communication
- Situation awareness
Certification
- Florida soft skills certification
Accomplishments
Entrepreneurship and small business certification from by Certiport.
Timeline
FOH Team Member
Sushi eat station
12.2025 - 01.2026
Lifeguard
Loews Hotels
03.2025 - 11.2025
Host
Steak N Shake
03.2023 - 02.2025
No Degree Only High School Diploma -
Colonial High School