Uzma Khalid
Philadelphia,Pakistan
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Virtual Assistant
IVY Rock Health - Dr Syed Haider
08.2021 - 10.2021
- Completed business correspondence, transcription, and data entry
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information
- Scheduled Patient appointments and maintained supervisor's calendar and set up reminders for meetings and appointments
- Wrote e-prescriptions, assisted in ordering lab tests and refills to patients
- Conferred with customers by telephone, chat or email to provide information, answer medical queries and take detailed messages
- Worked in close liaison with pharmacies and kept extensive contact list updated with new contacts and changes to existing contacts.
Client Relations Associate
Edge One
Mountain View, CA
01.2023 - 12.2023
- Trained new team members on best practices related to customer relations management tools and techniques.
- Managed client accounts, ensuring timely payment of invoices and accurate recordkeeping.
- Established strong relationships with clients through regular communication and personalized service.
- Acted as a liaison between clients and internal teams, ensuring clear communication lines were maintained throughout project life cycles.
- Contributed to the overall success of the company by consistently delivering exceptional service in all aspects of the Client Relations Associate role.
- Served as the main point of contact for assigned clients, managing all aspects of their relationship with the company from initial engagement through ongoing support.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Associate Dentist
Dr Abrars Dental Surgery , Islamabad
02.2021 - 08.2021
- Completed consultations with patients for treatment plan
- Created individualized dental care plans for patients
- Performed various different Dental procedures
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures
- Reviewed patient health history and performed checkups to assess current issues.
General Dentist
Hassan Dental Clinic , Islamabad
10.2020 - 02.2021
Demonstrator
Rawal Institute of Health sciences , Islamabad
09.2018 - 09.2019
Dental Coordinator
Bentz Dental
Norristown, PA
04.2024 - Current
- Streamlined office operations for improved efficiency, including document organization and workload distribution.
- Facilitated continuing education opportunities for staff members to promote professional growth within the practice.
- Coordinated staff schedules, ensuring adequate coverage for all appointments while balancing employee preferences and availability.
- Achieved operational excellence by implementing robust tracking systems for patient records and treatment plans.
- Managed insurance claims processing, ensuring accurate billing and timely reimbursement for both patients and the dental practice.
- Increased patient satisfaction through attentive customer service and prompt response to inquiries.
- Coordinated special events such as community outreach programs or educational seminars to increase visibility and reputation of the dental practice.
Education
Higher Secondary School Certificate (HSSC) -
Bahria College, E-8 Naval Complex, Islamabad
Secondary School Certificate (SSC) -
Bahria College, E-8 Naval Complex, Islamabad, Pakistan
Dentisty, Bachelors in Dental Science (BDS) -
Rawal Institute of Health Sciences (Medical and Dental College), Islamabad
06.2024
Skills
- English
- Urdu
- Punjabi
- Knowledge of Medical Terminology
- Patient & appointment scheduling
- Medical office administration
- Care plan discussion
- Specimens collection and processing
- Interpersonal Skills
- Multi-Tasking
- Dental disease and treatment knowledge
- Flexibility and Adaptability
- Problem solving
- Data Entry
- Data Analysis
Volunteering Certificates
- Dental week organized by Colgate - visited urban school children to spread awareness about Oral hygiene and free Oral check-ups were conducted for the students.
- Polio Walk
- Basic Life support- American Heart Association (AHA)
Personal Information
Title: Dentist
References
References available on request
Certification
- Licensed Job Title - Timeframe
Timeline
Dental Coordinator
Bentz Dental
04.2024 - Current
Client Relations Associate
Edge One
01.2023 - 12.2023
Virtual Assistant
IVY Rock Health - Dr Syed Haider
08.2021 - 10.2021
Associate Dentist
Dr Abrars Dental Surgery , Islamabad
02.2021 - 08.2021
General Dentist
Hassan Dental Clinic , Islamabad
10.2020 - 02.2021
Demonstrator
Rawal Institute of Health sciences , Islamabad
09.2018 - 09.2019
Higher Secondary School Certificate (HSSC) -
Bahria College, E-8 Naval Complex, Islamabad
Secondary School Certificate (SSC) -
Bahria College, E-8 Naval Complex, Islamabad, Pakistan
Dentisty, Bachelors in Dental Science (BDS) -
Rawal Institute of Health Sciences (Medical and Dental College), Islamabad