Uzoma Ibegwam
Laurel,USA
Summary
Customer-focused professional with 5+ years of experience supporting clients, internal teams, and stakeholders in fast-paced environments. Skilled in account management, issue resolution, communication, documentation, data management, and problem solving. Experienced in serving as a point of contact for internal and external stakeholders, responding to customer needs, coordinating solutions, and maintaining accurate records. Strong ability to communicate complex information clearly and professionally while maintaining confidentiality and a high level of customer service.
Overview
1
1
Certification
9
9
years of professional experience
Work History
INFORMATION SYSTEM SECURITY OFFICER (ISSO)
Immersion Consulting
, Maryland
09.2020 - Current
- Manage user accounts, access requests, roles, and privileges while ensuring appropriate access for authorized users.
- Monitor systems and user activity to identify issues, investigate concerns, and recommend appropriate resolutions.
- Coordinate with incident response teams to address issues quickly and minimize their impact, contributing to no reported data loss during supported incidents.
- Communicate regularly with senior leadership, system administrators, vendors, and technical teams to coordinate solutions and address operational needs.
- Acted as point of contact for internal and external stakeholders, clearly communicating system requirements, issues, processes, and solutions to facilitate effective collaboration.
- Improve documentation, assessment, and workflow processes to increase operational efficiency.
- Supported initiatives that reduced user sign-up drop-offs from 65% to 15% and increased user engagement by 40% through user interviews, testing, and process optimization.
- Utilized Jira and other technology platforms to document, track, and manage issues and workflow activities, ensuring organized and efficient operations.
INFORMATION SECURITY ANALYST
MedStar Washington Hospital Center
Washington, DC
07.2019 - 08.2020
- Facilitated communication between internal and external stakeholders regarding security requirements, processes, and compliance, enhancing understanding and collaboration.
- Coordinated incident response and contingency planning activities.
- Monitored and investigated system anomalies and coordinated appropriate remediation activities.
- Reviewed system activity and logs to identify issues and investigate potential problems.
- Supported vulnerability management activities that reduced known vulnerabilities by 50%.
- Prepared accurate and organized reports and documentation for stakeholders and management, ensuring clarity and accessibility of security information.
- Conducted training sessions for employees and stakeholders, explaining technical requirements and best practices in a clear and understandable manner.
- Collaborated with technical and non-technical teams to identify problems and recommend solutions, driving improvements in operational processes.
- Used SQL to manage and retrieve data from databases, including authentication, data validation, and data storage.
SECURITY COMPLIANCE ANALYST (CONTRACT)
Cherry Lane Nursing Center
, Maryland
03.2018 - 06.2019
- Developed and implemented an incident response plan that reduced the impact of security incidents by 20%.
- Supported six organizational units with compliance, documentation, and security requirements.
- Communicated with executive-level staff on issues, findings, recommendations, and operational improvements to inform decision-making.
- Facilitated weekly team meetings to address complex issues, identify solutions, and coordinate follow-up actions for effective resolution.
- Prepared monthly reports analyzing trends, potential issues, strategies, and recommendations to support management's strategic planning.
- Conducted operational assessments and identified opportunities to improve processes and productivity.
- Helped implement operational improvements that increased productivity by 25% on critical software equipment.
Education
Bachelor of Business Economics -
Imo State University
Imo State, Nigeria01-2012
Skills
- Customer & Client Support
- Account Management
- Issue & Problem Resolution
- Customer Communication
- Active Listening
- Stakeholder Support
- Data Entry & Documentation
- User Account Management
- Process Improvement
- Training & User Support
- Written & Verbal Communication
- Incident & Escalation Support
- Data Management
- Microsoft Office
- SQL
- Jira
Certification
- CompTIA Security+ Certification, Active
- CompTIA CySA+ Certification, Active
- Assessment Evaluation and Standardization (AES), Active
Timeline
INFORMATION SYSTEM SECURITY OFFICER (ISSO)
Immersion Consulting
09.2020 - Current
INFORMATION SECURITY ANALYST
MedStar Washington Hospital Center
07.2019 - 08.2020
SECURITY COMPLIANCE ANALYST (CONTRACT)
Cherry Lane Nursing Center
03.2018 - 06.2019
Bachelor of Business Economics -
Imo State University