SANDRA UZUH
Albany,NY
Summary
Seasoned Client Executive with a background in maintaining and growing client relationships. Experienced in managing large portfolios, driving revenue growth, and delivering on customer needs. Strengths include problem-solving, strategic planning, and negotiation skills. Previous roles have resulted in enhanced client satisfaction and increased business opportunities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Executive
Blue Chip Strategies Limited
Kingston, Jamaica
09.2024 - 01.2025
- Developed relationships with clients, meeting with executives both in IT and the business to understand business strategies and issues, in order to identify sales opportunities.
- Coordinated project timelines and deliverables with internal teams.
- Coordinated cross-functional teams to develop innovative solutions for complex problems.
- Developed marketing materials such as brochures or flyers that showcased company services or products.
- Maintained an updated database of client contacts in order to facilitate future communications.
- Researched competitors' offerings in order to create competitive pricing structures.
Internship | Onboarding and Employer Branding
Celebration Brands Limited
05.2024 - 09.2024
- Designed and implemented comprehensive onboarding programs for new hires, including creating welcome packets, and scheduled orientation sessions.
- Gathered feedback from new hires to improve the onboarding process and overall employee experience.
- Developed and maintained up-to-date onboarding materials, ensuring consistency and accuracy across all departments.
- Collaborated with HR team to design and deliver training sessions, improving employee satisfaction and performance.
Administrative Assistant | Program Support
University of the West Indies
10.2022 - 09.2024
- Maintained confidentiality and handled sensitive information, adhering to data protection policies and procedures.
- Managed calendars, schedules, coordinated meetings and events, and ensured timely notifications.
- Collaborated with other teams and departments to achieve program goals, sharing knowledge and best practices.
- Provided administrative support to program staff, managers, and teams, including preparing materials and following up on tasks.
- Maintained accurate records, files, and databases, both physical and digital, and ensured data integrity and confidentiality.
Customer Service Representative/Direct Sales Agent
First City Monument Bank
Abuja, Nigeria
12.2020 - 07.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed customer accounts using company software to update information accurately.
- Processed orders and returns while ensuring compliance with company policies.
- Collaborated with team members to enhance service delivery and support efforts.
- Educated customers on product features and promotions to improve satisfaction.
Human Resource Administrative Assistant
Plateau Radio Television
01.2015 - 01.2017
- Developed and maintained HR manuals, guides, and procedures, ensuring consistency and accuracy.
- Coordinated employee training and development programs, including leadership development, soft skills training, and compliance training.
- Maintained accurate and up-to-date employee records, including personnel files, training records, and benefits information.
- Conducted new hire orientations, ensuring a smooth transition into the company.
- Responded to customer inquiries via phone, email, and chat, resolving issues and addressing concerns.
- Conducted needs assessments to understand customer requirements and offered tailored solutions.
- Demonstrated products and services, highlighting features and benefits to customers.
Education
Master of Science - Information Management Technology
University At Albany
Albany, NY12-2027
Master of Science - Human Resource Development
University Of The West Indies
Kingston, Jamaica11-2024
Some College (No Degree) - Data Entry And Tech Support
Instructor Home Inc
Atlanta07-2024
Bachelor of Science - Entrepreneurship And Business Management
National Open University of Nigeria
Jos, Plateau State01-2021
Associate of Science - Public Administration
Federal Polytechnic Bauchi
Bauchi State12.2016
Skills
- Client relationship management
- Effective communication
- Onboarding coordination
- Records maintenance
- Problem solving
- Solution management
- Networking strength
- Customer complaint resolution
- Negotiation skills
- Organizational skills
- Problem-solving
- Email automation
- Teamwork and collaboration
- Calendar scheduling and management
- Confidentiality and discretion
- Leadership and initiative
- Documentation and record-keeping
- Salesforce
- SharePoint
- Zendesk
- Data Entry
- Microsoft 365
- Canva
Strengths And Expertise
- Communication Skills
- Negotiation Skills
- Organizational Skills
- Problem-solving
- Email Automation
- Teamwork and collaboration
- Calendar Scheduling and Management
- Confidentiality and discretion
- Leadership and initiative
- Documentation and record-keeping
- Salesforce
- SharePoint
- Zendesk
- Data Entry
- Microsoft 365
- Canva
Accomplishments
- The Human Resource Development Award on Organizational Consultation.
Certification
- Data Entry and Tech Support
Timeline
Client Executive
Blue Chip Strategies Limited
09.2024 - 01.2025
Internship | Onboarding and Employer Branding
Celebration Brands Limited
05.2024 - 09.2024
Administrative Assistant | Program Support
University of the West Indies
10.2022 - 09.2024
Customer Service Representative/Direct Sales Agent
First City Monument Bank
12.2020 - 07.2022
Human Resource Administrative Assistant
Plateau Radio Television
01.2015 - 01.2017
Master of Science - Information Management Technology
University At Albany
Master of Science - Human Resource Development
University Of The West Indies
Some College (No Degree) - Data Entry And Tech Support
Instructor Home Inc
Bachelor of Science - Entrepreneurship And Business Management
National Open University of Nigeria
Associate of Science - Public Administration
Federal Polytechnic Bauchi
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