V. Robertson
Professional/Supervisory
Arlington,TX
Summary
As a Child Protective Investigator unafraid of working hard and striving to find the best solutions for at-risk children. Committed to ensuring both the protection of children and appropriately conducted investigations. Am detail-oriented; documenting all instances and cases of abuse, neglect and abandonment in compliance with agency rules. Remaining calm, polished and nonjudgmental in stressful situations. Respectful while handling emergency placements with ease.
As a Supervisor for Child Protective Services, am experienced at leading team members to complete on-time their job requirements. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Have been successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable and have been successful at managing a very diverse team in difficult and stressful situations with a positive attitude. Am always willing to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Child Protective Services, Supervisor
Department Of Family And Protective Services
Arlington
10.2021 - Current
- Attended court proceedings, submitted documents and offered testimony.
- Maintained case records and legal documentation.
- Responded to claims of abuse, neglect or safety concerns.
- Developed plans to strengthen family units.
- Visited homes, inspected surroundings and interviewed family members.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Completed home welfare checks to align with state and program guidelines.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Child Protective Services Investigator
Department Of Family And Protective Services
Fort Worth, TX
10.2011 - 10.2021
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Documented all relevant information by filling out forms and completing case reports.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed individuals and families to assess needs and provide informational resources.
- Completed home welfare checks to align with state and program guidelines.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Documented data and completed accurate updates to case records.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
TSA Agent
Department Of Homeland Security, TSA
Bush International Airport
01.2006 - 09.2007
- Executed security rules and procedures.
- Adhered to strict screening techniques and procedures while conducting baggage screenings.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray viewing equipment to evaluate contents of carry-on and checked baggage, pulling suspect items aside for further inspection.
- Searched baggage containing potentially prohibited items by hand, demonstrating caution appropriate for level of suspected risk.
Licensed Insurance Agent Assistant
Keith Wagner Farmers Agent
The Woodlands, TX
03.2001 - 06.2005
- Completed sales documentation and collected signatures to finalize purchases.
- Researched and resolved areas of concern for potential and existing clients.
- Served as point-of-contact for potential and existing insurance customers.
- Generated leads and met with potential clients to explain insurance options and encourage purchases.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Maintained clean reception area to promote positive, professional environment for clients.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Director
East Brent Baptist Church
Pensacola, FL
01.1996 - 12.1999
- Trained a group of volunteers to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Managed daily operations.
- Provided documentation of processes to comply with regulations and church policies.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Education
High School Diploma -
Hawkins High School
Hawkins, TXBachelor of Arts - Victims Studies / Psychology
Sam Houston State University
Huntsville, TXSkills
- Crisis Situations
- Critical Thinking
- Active Listening
- Interviewing Strengths
- Confidential Case Documentation
- Victim Services
- Team Meetings
- Victim Advocacy
- Conflict Resolution
- Supervise Workers
- Court Testifying
Computer / Office Skills
Office Skills: Proficient in Microsoft and Microsoft TEAMS; PowerPoint; Adobe; Zoom; Outlook; 10-key; most printers and faxes, and type 70+ words a minute.
Timeline
Child Protective Services, Supervisor
Department Of Family And Protective Services
10.2021 - Current
Child Protective Services Investigator
Department Of Family And Protective Services
10.2011 - 10.2021
TSA Agent
Department Of Homeland Security, TSA
01.2006 - 09.2007
Licensed Insurance Agent Assistant
Keith Wagner Farmers Agent
03.2001 - 06.2005
Director
East Brent Baptist Church
01.1996 - 12.1999
High School Diploma -
Hawkins High School
Bachelor of Arts - Victims Studies / Psychology
Sam Houston State University