Vachel Matthews

Route Coordination Technician is responsible for the development and implementation of efficient ,cost effective transportation routes and schedules which bring students to and from their destinations in a timely and safe manner while working under the supervision of the Executive Director.

• Scheduled and coordinated daily routes for drivers.
• Communicated with customers regarding delivery times and locations.
• Analyzed data to identify areas for improvement in routing efficiency.
• Utilized mapping software to create optimized routes based on customer needs.
• Provided support to drivers in the event of a route disruption.
• Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
• Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.

• Checked passenger tickets throughout route journey to ensure they had valid tickets for their destination.
• Inspected vehicles prior to each shift for mechanical defects or malfunctions.
• Greeted customers in a friendly manner when boarding the bus.
• Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
• Followed designated routes according to timetables while obeying speed limits at all times.
• Communicated effectively with dispatch staff via two way radio regarding delays, detours.
• Analyzed data from past routes in order to optimize future routes for increased efficiency.
• Trained new employees on proper safety protocols when operating vehicles.
• Ensured compliance with company policies and procedures related to route management.
• Scheduled regular meetings with drivers to discuss new policies or changes in existing ones.
• Resolved customer complaints in a professional manner.

• Completed pre- and post-trip bus inspections for safe passenger transportation.
• Transported passengers safely along prescribed routes according to tight schedules.
• Conducted pre-trip inspections of bus for safe operation.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.

• Completed pre- and post-trip bus inspections for safe passenger transportation.
• Transported passengers safely along prescribed routes according to tight schedules.
• Conducted pre-trip inspections of bus for safe operation.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.