Vaess Kibawa
Rockfield,KY
Summary
Friendly Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
6
6
years of professional experience
Work History
Verification Specialist
Teksystems
04.2022 - Current
- Observed strict procedures to protect sensitive patient information, medical records and payment data
- Verified client information by analyzing existing evidence on file
- Delivered information from script regarding surveys for on-demand phone project assignment
- Explained questions in better detail for interviewees to allow truthful answers.
Customer Care Specialist
Department For Community Based Services
03.2023 - 12.2023
- Maintain responsibilities of processing Medicaid and Medicare applications.
- Reach out to individuals who have missing information or need to submit their Medicare forms.
- Assist with processing Medicaid applications over the phone for those who are willing and able to do so.
- Process weekly special assignment cases provided by the state and determined if cases are Medicare eligible or should be escalated.
- Assisted with customer requests and answered questions to improve satisfaction.
Contact Tracer/Database Manager
Barren River District Health Department
11.2020 - 08.2023
- Contacted positive cases to provide isolation period and release guidelines according to
- Maintained efficiency in the National Electronic Disease Surveillance System (NEDSS)
- Maintained Contact Tracing and Tracking (CTT) to input positive COVID Lab.
- Evaluated data integrity for minimal to no errors.
- Managed communication with regional epidemiologists to transfer labs.
- Maintained contact with healthcare facilities for additional information on cases.
- Performed on-the-job training for new hires.
- Organized multiple projects simultaneously, adhering to strict deadlines and producing quality.
- Maintained trusted vendor relationships in support of quality data.
Translator and Interpreter
The International Center Of Bowling Green
Bowling Green
06.2018 - 11.2021
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts
- Replicated flow, style and overall meaning of original texts
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns
- Managed over 4 to 5 appointments daily.
- Developed relationships with Swahili and Burmese community members located in Kentucky, aiding in their accumulation in the U.S.
- Developed cultural understanding to discern specific meanings beyond literal written.
Education
Bachelor of Arts - Interdisciplinary Studies
Western Kentucky University
true05.2024
Associate of Arts -
Southcentral Kentucky Community And Technical College
12.2021
High School Diploma -
Warren Central High School
05.2018
Skills
- Early Childhood Education
- Microsoft Word Proficiency
- Excel Software Proficiency
- Cultural expertise
- Training and Development
- Teamwork and Collaboration
- Cultural Awareness
- Proficient in French
Timeline
Customer Care Specialist
Department For Community Based Services
03.2023 - 12.2023
Verification Specialist
Teksystems
04.2022 - Current
Contact Tracer/Database Manager
Barren River District Health Department
11.2020 - 08.2023
Translator and Interpreter
The International Center Of Bowling Green
06.2018 - 11.2021
Bachelor of Arts - Interdisciplinary Studies
Western Kentucky University
Associate of Arts -
Southcentral Kentucky Community And Technical College
High School Diploma -
Warren Central High School
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