Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Fraud Investigator
MBO Partners (Contract)
02.2024 - 06.2024
Contract position as a Fraud Investigator with Price Waterhouse Cooper for their banking client USAA Bank
Review various fraud scenarios (First Party Fraud/Account Takeover/Elder Fraud)
Review fraud cases to determine if they meet threshold and pass guidelines for approval for SAR filing
Analyze transaction history via excel to find discrepancies
Meet daily and weekly goals and objectives for volume and accuracy
Utilize programs such as Sapphire and Ecams to pull cases and update notes and narrative.
Fraud Manager
Sigue Corporation
09.2017 - 01.2024
Lead all fraud mitigation activities for the digital channel Sigue Pay Money Transfer
Managed a team of three fraud analysts who were responsible for front end real time fraud prevention as well as chargeback processing
Reviewed and implemented third party vendors to improve fraud processes
Reported KPIs and metrics to senior management
Delegated workload and provide coaching and feedback to team members
Worked with cross functioning teams to improve and enhance the product and user experience
Conducted data analysis to spot trends and improve fraud rules
Reviewed and implemented third party fraud tools and vendors such as Cybersource Decision Manager, Sift Science, Ekata White Pages) for fraud mitigation purposes
Reviewed and updated Policies and Procedures as needed
SME for fraud and card network related matters for the digital channel.
Fraud Investigator II
Green Dot Corporation
06.2008 - 09.2017
Nearly a decade of experience in risk management at fintech company Green Dot Corp
Mitigated various fraud scenarios utilizing investigative and analytical skills
Implemented and enhanced fraud rules utilizing SQL database
Queried data sets and pulled a large volume of activity to analyze
Conducted link analysis to identify fraud trends
Utilized fraud tools such as Ideology, LexisNexis, and Thomson Reuters to identify high risk activity
Reported KPIs to senior management
Conducted quality assurance reviews and provided feedback to team members
KYC Due Diligence Specialist (Remote) at MBO/ PricewaterhouseCoopers - ContractKYC Due Diligence Specialist (Remote) at MBO/ PricewaterhouseCoopers - Contract