Vaidehi Chaubal
Overland Park,USA
Summary
Dynamic Senior Consultant with Oracle Americas Inc., adept at driving system upgrades and enhancing client relationships. Expert in Millennium EHR and risk assessment, I excel in translating operational needs into impactful solutions. Passionate about mentoring and process documentation, I consistently deliver results that optimize efficiency and improve safety.
Overview
12
12
years of professional experience
Work History
Senior Consultant
Oracle Americas Inc
Kansas City, MO
04.2021 - Current
- Supporting 4 Solutions: Order Management, Oncology Powerplans, Connect Nursing and Phlebotomy Management
- Serve as client-facing Delivery Consultant within the Upgrade Center, leading communication, coordination, and execution of system upgrades, changes, and ongoing maintenance for Oracle Health/Cerner Millennium environments.
- Build and sustain strong client relationships; translate operational needs into technical solutions that improve safety, reduce errors, and optimize cost and efficiency.
- Collaborated with clients to assess business needs and identify tailored technology solutions that address operational challenges.
- Access client domains to assess current-state functionality; develop, execute, and document test scripts; validate outcomes and communicate results to stakeholders.
- Troubleshoot and resolve upgrade-related issues across application, integration, and environment layers; manage issue triage, root-cause analysis, and remediation.
- Planned and supported go-live activities, including cutover readiness, end-user enablement, and hypercare; provided remote support with up to 20% travel.
- Deliver client training and knowledge transfer to drive adoption and effective use of new capabilities.
- Maintain strict adherence to corporate and client security policies; safeguard data and systems, and promptly escalate potential security incidents.
- Tracked risks, actions, and decisions; provided clear status reports and stakeholder updates throughout upgrade lifecycle to ensure transparency.
- Meet critical milestones and service commitments, in accordance with local regulations.
- New Capabilities Team: Partnered with managers and IP on newly released enhancements; evaluated, validated, and implemented features within the Upgrade Center.
- Mentorship: Mentored associates and provided peer guidance on best practices, troubleshooting approaches, and career development.
- Knowledge Management: Updated and curated Solution Wiki pages to improve content accuracy, discoverability, and self-service support.
- Facilitated workshops to gather requirements and enhance stakeholder engagement, aligning project objectives with client needs.
- Mentored junior consultants on best practices in client interactions and project management.
Senior Support Analyst
Cerner Corporation
Lee Summit, MO
01.2019 - 04.2021
- Delivered SLA-driven solutions for network and system issues, ensuring thorough documentation for future reference.
- Escalated issues to onsite teams, facilitating direct communication with clients to resolve critical issues via phone, email, or portal.
- Troubleshooting basic millennium issues and triaging complex issues to respective solution teams
- Configuring systems accounts, desktop applications and performing remote software installations
- Managed ITWorks project, coordinating daily operations and fostering team collaboration.
- Project Involvements: SME of Western Missouri medical center; Conducting ticketing audits; creating and updating knowledge base to improve documentation. Conducting relationship ticket audit for Truman medical center.
- Role Coach – Training new associates and mentoring them for the competency skills test (CST presentation).
Solutions Coordinator
United Parcel Services
Overland Park, Kansas
03.2018 - 01.2019
- Analyze supply chain needs and offer solutions to enterprise clients via phone & email
- Resolving SLA driven critical shipment tickets and providing logistics support
- Executed and dispatched shipment orders to commercial vendors while tracking progress to ensure timely deliveries.
- Delivered urgent information to stakeholders in a timely manner to facilitate decision-making.
- Supported report generation, customer audits, data entry, and record keeping to ensure accuracy and compliance.
Client Service Consultant
Pro Unlimited Inc.
Pune, India
07.2015 - 07.2017
- Handled end to end lifecycle management of Payroll and Staffing contingent workforce (Onboarding & off boarding)
- Managed vendor performance issues, ensuring timely resolution and improved service delivery.
- Employee Support - First point of escalation for all employee grievances, HR & ER issues.
- Cultivated strong relationships with management, facilitating effective communication and support.
- Provided onsite support at Symantec and Veritas technologies to assist with HR functions.
- Audit Support - Actively participated in HR audits, India Compliance audits & Data entry + reconciliation activities.
- Actively involved in training colleagues on lifecycle management of contingent workforce and VMS tool. Designed and updated the Standard Operations Procedure document.
- Participated in business development projects, recognized and tapped requirements for 30-35 new positions.
- Closely worked with the client procurement teams on delivering cost effective manpower solutions.
HR Trainee (Building Industrial Systems- BIS)
United Technologies Corporation
Singapore
08.2014 - 02.2015
- Coordinated training logistics and liaised with vendors for information, bookings, and negotiations, closing approximately 700 outstanding employee training applications.
- Managed intern onboarding, orientations, payroll calculations, documentation, and relations to enhance intern experience.
- Supported HR compliance through HR audits, employee support, and designing/updating intern handbook and organizational chart.
- Participated in college recruiting and campus hiring events.
- Assisted HR Business Partner with the UTC BIS orientation program.
- Perform ministry of manpower applications (Singapore Government) – Renewals Appeals and Cancellations.
- Project Involvements: Actively participated in the project - standardization of appointment letters for various job levels amongst the UTC BIS Singapore & Guam building Industrial systems group.
Education
Master of Science - Occupational Psychology
University of Nottingham
UK09.2013
Bachelor of Arts - Psychology Major
University of Pune
India04.2011
Skills
- EHR management
- Workday
- Millennium EHR
- Risk assessment
- System upgrades
- Active Directory
- Office 365
- Sharepoint
- JIRA
- Remedy
- Team collaboration
- Process documentation
- Client relationship management
- Slack
Profile Snapshot
Senior Delivery Consultant, Oracle Corporation, 6, Masters in Occupational Psychology, University of Nottingham, UK, http://www.linkedin.com/in/vaidehi-chaubal-8182a4b
Activities
- Volunteered for an NGO 'Schizophrenia Awareness Association' for 10 months and worked towards patient’s economic rehabilitation
- Worked as a scribe for the visually impaired and awarded as one of the most dedicated scribes for more than 3 consecutive years.
- Certifications - Completed 4 levels of TestDaf German Language certifications with a tutoring experience of 3 years; UG certificate program in Women’s development (in SAARC countries)
- Yelp Elite (2025): Award-winning food reviewer and photographer recognized with Best Food Photographer and All-Star status for high-impact, trust-building reviews that supported local businesses.
Accomplishments
Top Performer at IT works - 2018-2019
Timeline
Senior Consultant
Oracle Americas Inc
04.2021 - Current
Senior Support Analyst
Cerner Corporation
01.2019 - 04.2021
Solutions Coordinator
United Parcel Services
03.2018 - 01.2019
Client Service Consultant
Pro Unlimited Inc.
07.2015 - 07.2017
HR Trainee (Building Industrial Systems- BIS)
United Technologies Corporation
08.2014 - 02.2015
Master of Science - Occupational Psychology
University of Nottingham
Bachelor of Arts - Psychology Major
University of Pune