Vaipuna Edna Aiono
West Valley City
Summary
Analytical and detail-oriented professional experienced in regulatory compliance, policy review, and advanced conflict resolution. Adept at processing information efficiently and transforming complex, escalated customer issues into positive service outcomes. Committed to bringing exceptional communication, strict protocol enforcement, and dedication to client care to the flight attendant role.
Overview
11
11
years of professional experience
Work History
Insurance Specialist III
TruHearing
Draper
07.2021 - Current
- Processed insurance claims efficiently using company-specific software systems.
- Collaborated with clients to collect documentation for policy applications.
- Reviewed and analyzed insurance policies to ensure compliance with company standards.
Escalation Specialist II
Overstock
11.2017 - 03.2021
- Managed escalated customer issues to ensure timely resolutions.
- Collaborated with cross-functional teams to address complex service challenges.
- Analyzed customer feedback to identify trends and recurring issues.
- Documented escalation processes and best practices for team reference.
- Provided training and support to junior staff on escalation procedures.
Data Entry Clerk
Mitchell Pharmacy
Murray
01.2015 - 11.2016
- Entered patient data into pharmacy management systems accurately and efficiently.
- Processed prescription orders for timely fulfillment and customer satisfaction.
- Maintained confidentiality of patient information in compliance with regulations.
Education
High School Diploma -
Granger High
West Valley City, UT06-1995
Skills
- Claims processing
- Policy analysis
- Regulatory compliance
- Data analysis
- Document management
- Customer relationship management
- Problem solving
- Effective communication
Timeline
Insurance Specialist III
TruHearing
07.2021 - Current
Escalation Specialist II
Overstock
11.2017 - 03.2021
Data Entry Clerk
Mitchell Pharmacy
01.2015 - 11.2016
High School Diploma -
Granger High