Vaishali Singh
Pleasanton,CA
Summary
Product leader with over 10 years of experience in enterprise security, specializing in strategic initiatives that enhance organizational resilience. Expertise in Identity & Access Management and Authentication, delivering solutions that align security with business objectives. Proven track record at Charles Schwab, leading authentication systems that secure millions of client logins daily across multiple channels. Skilled in designing modern MFA solutions, executing platform migrations with zero downtime, and implementing resiliency features for uninterrupted access.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Product Manager Online Authentication
Charles Schwab
San Francisco, CA
10.2020 - Current
- Spearheaded product strategy and roadmap for authentication platform, enhancing digital experiences for millions.
- Managed Schwab identity and access management module, integrating diverse authentication models and role-based authorization using SAML, OIDC, session management, etc.
- Designed and managed Schwab's Login Microsite, streamlining access across 30 web and app properties.
- Implemented innovative login feature for branch clients, reducing paperwork by $1 million annually.
- Developed modern password recovery process, lowering call center volume by over $10 million annually.
- Led Call Center Authentication Strategy, including integration of passive voice biometrics with Pindrop.
- Mentored junior product managers on best practices and methodologies to enhance team performance.
- Maintained relationships with third-party vendors to secure essential technology solutions for product launches.
Product Manager
Equinix Inc
Sunnyvale, CA
10.2019 - 10.2020
- Delivered three MVP versions of Jarvis to 30 IBXs in six months for rapid deployment.
- Completed global launch of Shipment Console Version 2.0 in four months, improving warehouse operations.
- Conducted analysis of business processes to identify issues and propose effective solutions.
- Collaborated with UX designers to develop wireframes and interactive prototypes for enhanced user experience.
- Implemented UI updates that reduced technician resolution time by fifty percent.
- Received 'Most Prestigious Project' award for outstanding UI redesign contributions.
- Managed user story backlog and refined acceptance criteria for two product lines.
- Drafted Sprint Release Plans incorporating development team input to facilitate project flow.
Product Manager
Cisco Systems
San Jose, CA
05.2018 - 02.2019
- Managed modernization of 23 in-house legal tools, updating UI/UX to align with Cisco branding.
- Developed automated classification management tool to expedite export product review process.
- Modernized LTPO IBM site for real-time executive status reporting using Smartsheet dashboards.
- Participated in country enablement project for India, Germany, Saudi Arabia, and South Africa types 5.
- Created LTPO application style guide outlining UI design guidelines for consistent tool usage.
- Facilitated JAD sessions between business partners and technical teams to resolve issues efficiently.
- Coordinated prioritization of defects and enhancement requests based on business requirements.
- Conducted workflow and gap analyses to derive requirements for enhancements of existing systems.
Product Manager Online Authentication
Charles Schwab
San Francisco, CA
04.2016 - 09.2017
- Conducted project review meetings to resolve outstanding issues promptly.
- Monitored project progress against schedules and effort estimates effectively.
- Created weekly JIRA reports to track enhancements, defects, and tasks.
- Developed executive-level presentations using PowerPoint for stakeholder reporting.
- Led collaboration between business partners and technical teams to define requirements.
- Facilitated JAD sessions and workshops for end-user training, clarifying ambiguities.
- Authored user stories and designed mockups to guide development efforts.
- Maintained product backlogs, prioritizing tasks aligned with organizational goals.
Education
MBA - Business Administration And Management
Amity University
Noida,India07-2009
Skills
- Product design and strategy
- Security compliance
- Roadmap development
- Team leadership
- Risk management
- Cost and vendor oversight
- Identity architecture
- User journey mapping
- Stakeholder engagement
Accomplishments
- Achieved 25% reduction in Call Center Fraud through the rollout of Mobile Notification client authentication feature
- Introduced device-based 2nd factor authentication to Schwab.com and used non-linear exposure techniques to keep incremental call volumes under 0.5% of daily traffic
- Designed and developed a more modern approach to password and login ID recovery, saving Schwab $10 MM+ annually in reduced call center volume.
- Designed and implemented a unique login feature for Clients to login in Schwab branches, thus reducing $1M annually in paperwork and increased digital adoption.
- Delivered transformation for password and identity management (220K+ users), which replaced 11 legacy systems and 3 identity processes with SailPoint; automated identity provisioning and reviews, speeding provision time by 95%
- Received CEO award of the year for the contributions made throughout the year
Certification
- CSPO - Certified Product Owner
- CSM - Certified Scrum Master
- Security ++ Certificate
- IANS Certification for Identity and Authentication
Languages
English
Full Professional
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Sr. Product Manager Online Authentication
Charles Schwab
10.2020 - Current
Product Manager
Equinix Inc
10.2019 - 10.2020
Product Manager
Cisco Systems
05.2018 - 02.2019
Product Manager Online Authentication
Charles Schwab
04.2016 - 09.2017
MBA - Business Administration And Management
Amity University
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