Vakellviya Brown
Albany,GA
Summary
Driven by a proven track record of problem-solving and excellent communication, I excel in fast-paced environments, as demonstrated during my tenure at Walmart. My adeptness in computer skills and unwavering positive attitude have consistently enhanced team collaboration and customer service, leading to significant improvements in operational efficiency and client satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Checking Receipts ,customer Service
Walmart
01.2019 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Teleforance
01.2018 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Typing
Typing Center
05.2015 - 01.2018
- Maintained strict confidentiality when handling sensitive company information during typing assignments.
- Assisted colleagues with timely completion of tasks by providing accurate typing support for various projects.
- Streamlined document processing by efficiently typing, proofreading, and editing various forms and reports.
- Expedited data entry processes by efficiently typing information into databases and spreadsheets.
- Assisted colleagues in improving typing skills, leading to increased productivity within the team.
- Used keyboards by typing corrections and other words.
- Reduced turnaround time for document production by utilizing advanced typing skills and knowledge of legal terminology.
- Stayed current with latest advancements in typing software and technology, continuously improving personal skillset as an online typist.
- Completed clerical work such as typing correspondence, notices and reports.
- Performed general office duties such as typing, operating office machines and sorting mail.
- Assisted with typing, data entry, and answering incoming calls as required.
- Managed communication to Number executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Education
Albany High
Albany Georgia05.2017
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Engaged Listening Skills
- Patience maintenance
- Call center experience
- Problem-solving
- Phone etiquette
Timeline
Checking Receipts ,customer Service
Walmart
01.2019 - 07.2022
Customer Service Representative
Teleforance
01.2018 - 07.2022
Typing
Typing Center
05.2015 - 01.2018
Albany High