Val Rodriguez

Responds to patient concerns and questions with compassionate and knowledgeable service and maintains patient records and updated electronic health systems to safeguard data.

Works effectively with staff from all departments to coordinate resolutions as well as Enforces proper health/medication management with patients to ensure proper health care compliance.

Is the acting executive assistant to the physician and handles all clerical work for the MD that manages their schedule template including opening/closing and properly placing patients on schedule.

Filters all incoming patient inquiries (clinical/non-clinical) to ensure organized and efficient patient care which includes placing, orders, referrals, test, as well as assists in completion of prior authorizations, FMLAs, and other necessary medical documents.

Provided exceptional customer service to patients, answering questions and addressing concerns while also completing check-ins/check-outs for patients which involved registration, insurance verification, and copayment processing.

Entered patient demographic and insurance data into electronic medical record system and maintained patient records in accordance with HIPAA regulations.

Scheduled patients for multi-specialty departments including lab appointments, nurse visits, and imaging services and managed front lobby area in accordance with hospital policy as well as maintaining safety per COVID-19 guidelines.

Assisted with administrative daily duties to team members as needed: proficient with Epic EMR system, trusted with handling of daily floor deposits, in addition to petty cash account.

Provided dogs with exercise and fresh air to promote dog health and followed pet care instructions for dietary needs and medication regimens.

Fed, walked, and cared for dogs during owners' absences and out-of-town trips along with cleaning up after dogs and properly disposing of waste to keep community clean and free of potential hazards.

Made owners comfortable with care by following instructions and meeting dog needs as well as developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.

Monitored animal behavior to keep owners informed on progress and any issues and used pet training techniques to help dogs stay disciplined and better behaved while out on walks.

Educated students in basics of English grammar and conversational speaking and coached students on English pronunciation and intonation for eloquent conversation.

Developed and taught ESL curriculum to improve students' conversational abilities and activities that integrated technology to diversify instruction.

Personalized instruction based on needs, interests and capabilities of individual students; e.g., facilitated small group and individual instruction to maximize student learning that used positive reinforcement and provided clear feedback to help students succeed.