Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Valana Castro

Anchorage,AK

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Customer Service Agent

Ravn Alaska
Anchorage, AK
07.2019 - Current
  • Greet passengers and assist with check-in, weigh and tag baggage.
  • Facilitate boarding and deplaning.
  • Answer questions and direct passengers to their appropriate gate or baggage claim.
  • Assisting inbound passengers in wheelchairs to their final destination and assisting outbound passengers to their appropriate gate or boarding area.
  • Relayed information over a ground radio regarding paperwork status and aircraft boarding readiness.
  • Maintain the highest standard of safety and security at all times.

Shift Manager

McDonald's
Anchorage, AK
05.2014 - 05.2019
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Adhered to company and compliance requirements for operation and cleanliness of all areas.
  • Processed cash and credit payments rapidly and accurately.
  • Greet customers entering the store.
  • Trained, and mentored employees to maximize team performance.
  • Checking food temperatures to ensure food safety compliance.
  • Managing cash positions and making bank deposits.

Education

High School Diploma -

Bartlett High School
Anchorage, AK
05.2017

Skills

  • Customer Service Excellence
  • Punctual and Reliable
  • Willingness to learn
  • Teamwork
  • Organizational

References

Suzzy Cruzaley-Phillips

Station Manager

Ravn Alaska 

907-250-9977

suzzy.cruzaleyphillips@ravnalaska.com

Harumi Fabian

CSA Supervisor

Ravn Alaska

907-782-9211

harumi.fabian@ravnalaska.com

Timeline

Customer Service Agent

Ravn Alaska
07.2019 - Current

Shift Manager

McDonald's
05.2014 - 05.2019

High School Diploma -

Bartlett High School

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Valana Castro