Valanza Janninn'e Wilson
Sausalito,CA
Summary
I, enjoy work with the public I have exceptional customer service skill, I have exceptional diversity skills . would like to work in an office environment interest now is to good back to my roots I have worked for Federal Emergency Management Agency ( FEMA) and was a Marin County employee and Deputy Sheriff, for several years State certifications, State Guard, Real estate Training Property Management experience, Mortgage loans experience, Very outgoing person very dependable, honest high expectation with integrity.
Overview
28
28
years of professional experience
Work History
Shift Manager
Wholefoods Market
Mill Valley CA, CA
10.2008 - 11.2024
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Cooperated with coworkers to improve customer experience and manage storefront.
Front End Supervisor
Foodsco Supermarket
San Francisco, CA
08.1996 - 01.2005
- Impacted [Area of expertise] through multiple activism channels and protest strategies.
- Executed [Type] protest to highlight [Type] issue.
- Used platform to speak in opposition to [Area of expertise] problems with [Type] and [Type] approaches.
- Developed and implemented fundraising approaches, raising over $[Amount].
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Developed and implemented strategies to optimize store sales and profitability
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
Associate of Science - Criminalistics And Criminal Science
College of Marin
Greenbrae, CA06.1989
Skills
- Self-Motivated
- Business Development
- Sales and marketing
- Accurate money handling
- Staff Management
- Operations
- Administrative support
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Timeline
Shift Manager
Wholefoods Market
10.2008 - 11.2024
Front End Supervisor
Foodsco Supermarket
08.1996 - 01.2005
Associate of Science - Criminalistics And Criminal Science
College of Marin
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