Summary
Overview
Work History
Education
Skills
Timeline
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Valarie Fletcher

Jonesboro,GA

Summary

Dynamic Customer Service Manager excelling in enhancing client satisfaction and implementing quality control measures. Proven track record in effective communication and problem resolution.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings a 10-year background maintaining customer satisfaction and contributing to company success. Proficient in MS ,CRM and Google.

Overview

11
11
years of professional experience

Work History

Customer Service Supervisor

Globe Life And Accident Insurance Company
4606 Centerview Dr
01.2015 - Current
  • Supervised daily operations of customer service team, ensuring adherence to company policies and procedures.
  • Developed training materials and conducted workshops to enhance team performance and product knowledge.
  • Implemented quality assurance processes, resulting in improved customer satisfaction ratings and service consistency.
  • Resolved escalated customer inquiries efficiently, maintaining high standards of service excellence.

Customer Service Manager

USAA Federal Savings Bank
10750 Mcdermott Hwy San Antonio TX, 78288
10.2020 - 03.2026
  • Led customer service team to enhance client satisfaction through effective communication and problem resolution.
  • Implemented quality control measures that increased service accuracy and consistency across departments.

Education

Associate of Science - Business Administration And Management

Texas Southern University
Houston, TX
05-2020

Skills

  • Customer service
  • Customer focused
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer relations
  • Exceptional telephone etiquette
  • Relationship building
  • Training and mentoring
  • Decision-making
  • Excellent time management skills
  • Adherence to high customer service standards
  • Exceptional interpersonal communication
  • Complaint resolution
  • Team building and leadership
  • Handling escalations
  • Customer relationship management software (CRM)
  • Effective workflow management
  • Escalation handling
  • Proficient in CRM,Google,MS

Timeline

Customer Service Manager

USAA Federal Savings Bank
10.2020 - 03.2026

Customer Service Supervisor

Globe Life And Accident Insurance Company
01.2015 - Current

Associate of Science - Business Administration And Management

Texas Southern University