VALARIE GONZALES
Downey,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Corner Home Medical
11.2023 - 04.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed data entry into computer systems for new patients or changes in existing patient information such as address changes or updating demographic information.
- Education and assisting patients on products & service
- Obtaining qualifying, medical documentation, and insurance benefits for products
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- End of the week bank deposits
- Inventory orders
- Handled billing related activities focused on medical specialties.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
CNA, Float Pool
Cross Country Medical Staffing Network
06.2023 - 10.2023
- Utilized electronic medical records system accurately to document all pertinent information.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Patient Care Technician
Keck Medicine Of USC
01.2023 - 05.2023
- Recorded patient conditions and vital signs before and after medical operations.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Instructed new employees on proper techniques of performing daily tasks.
CNA/Unit Secretary Float
Torrance Memorial Medical Center
07.2022 - 01.2023
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Documented activities and recorded information in EMR system.
PCT STEPDOWN UNIT
Keck Medicine Of USC
10.2021 - 06.2022
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Documented activities and recorded information in EMR system.
CNA Telemetry Unit
PIH GOOD SAMARITAN HOSPITAL
04.2020 - 09.2021
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Mental Health Technician
College Hospital Cerritos
05.2017 - 04.2020
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Actively participated in continuing education programs related to mental health care delivery.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
CNA
The Pavilion at Sunny Hills
09.2014 - 05.2017
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Documented activities and recorded information in EMR system.
Education
CNA/CHHA/CMA -
Los Angeles Job Corp
Los Angeles, CA07-2014
High School Diploma -
New Harvest Christian School
Norwalk, CA06-2009
Skills
- Appointment Scheduling
- Data Entry
- Inbound and Outbound Calling
- Paperwork Processing
- Medical Terminology Knowledge
- Order Fulfillment
- Brightree
- PowerChart
- EPIC
- Multitasking
- Problem-solving abilities
- Critical Thinking
Timeline
Customer Service Representative
Corner Home Medical
11.2023 - 04.2024
CNA, Float Pool
Cross Country Medical Staffing Network
06.2023 - 10.2023
Patient Care Technician
Keck Medicine Of USC
01.2023 - 05.2023
CNA/Unit Secretary Float
Torrance Memorial Medical Center
07.2022 - 01.2023
PCT STEPDOWN UNIT
Keck Medicine Of USC
10.2021 - 06.2022
CNA Telemetry Unit
PIH GOOD SAMARITAN HOSPITAL
04.2020 - 09.2021
Mental Health Technician
College Hospital Cerritos
05.2017 - 04.2020
CNA
The Pavilion at Sunny Hills
09.2014 - 05.2017
CNA/CHHA/CMA -
Los Angeles Job Corp
High School Diploma -
New Harvest Christian School
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