Summary
Overview
Work History
Education
Skills
Timeline
Generic

Travis Totino

White Bear Lake,MN

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

15
15
years of professional experience

Work History

Senior Service Technician

Corner Home Medical
02.2020 - Current
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Cleaned parts to keep equipment operating at peak performance.
  • Demonstrated increased knowledge of company products and equipment.
  • Documented all changes and actions in computer-based tracking system.
  • Inspected equipment to diagnose operational issues.

Senior Service Technician

Lincare
10.2016 - 01.2020

•Provide customers with home oxygen and respiratory supplies.

• Complete daily liquid oxygen route.

• Service new oxygen and nebulizer patients with setting up equipment.

• Educating current and new patients with information about company services and supplies.

  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Driver Technician

HealthEast Medical Transportation
02.2016 - 10.2016

• Pick up patients from hospital and transport to their requested destination.

  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.

• Deliver patient information to proper personnel.

•Conducted equipment and vehicle checks to maintain continuous and safe operation.

Delivery Driver

Coborns
10.2015 - 02.2016
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.

Delivery Driver

Staples Fulfillment Center
08.2014 - 06.2015
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.

Service Technician

Lincare
10.2011 - 06.2014
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.
  • Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
  • Educated patients and caregivers on proper ways to use breathing apparatuses at home.
  • Made emergency visits to resolve equipment problems.

Para-Transit Driver

First Transit
04.2010 - 10.2011
  • Maintained full understanding of local roads and traffic patterns.
  • Worked different route every day based on changing passenger locations and destinations.
  • Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
  • Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
  • Took customers to appointments and built positive relationships with healthcare staff.

STS Service Crew Leader

RS Eden
08.2007 - 01.2010
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Pitched in to help with various job tasks, with work crews and complete projects.
  • Monitored crew members to verify work quality and address concerns.

Education

St. Cloud State University
St. Cloud, Minnesota

Normandale Community College
Minneapolis, MN

High School Diploma -

Washburn High School
Minneapolis, MN
06.2004

Skills

  • Coordination and Scheduling
  • Customer Service
  • Quality Assurance
  • Attention to Detail
  • Customer Relations
  • Issue and Problem Resolution
  • Experienced with Bright Tree systems

Timeline

Senior Service Technician

Corner Home Medical
02.2020 - Current

Senior Service Technician

Lincare
10.2016 - 01.2020

Driver Technician

HealthEast Medical Transportation
02.2016 - 10.2016

Delivery Driver

Coborns
10.2015 - 02.2016

Delivery Driver

Staples Fulfillment Center
08.2014 - 06.2015

Service Technician

Lincare
10.2011 - 06.2014

Para-Transit Driver

First Transit
04.2010 - 10.2011

STS Service Crew Leader

RS Eden
08.2007 - 01.2010

St. Cloud State University

Normandale Community College

High School Diploma -

Washburn High School
Travis Totino