Valarie Mcclinton
Eufaula,AL
Summary
Seasoned Store Manager with a proven track record at AutoZone, excelling in customer service management and problem-solving. Spearheaded initiatives that significantly enhanced customer satisfaction and streamlined store operations. Adept at training and mentoring, I lead teams to exceed sales goals while maintaining operational excellence. Skilled in multitasking and organization, I drive success through leadership and strategic planning.
Overview
18
18
years of professional experience
Work History
Store Manager
AutoZone
Eufaula, AL
02.2006 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies and inventory shrinkage.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Associate of Applied Science - Business Technology /Accounting Technology
George C Wallace Community College - Dothan
Eufaula, AL08.2009
High School Diploma -
Eufaula High School
Eufaula, AL05.2001
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
Timeline
Store Manager
AutoZone
02.2006 - Current
Associate of Applied Science - Business Technology /Accounting Technology
George C Wallace Community College - Dothan
High School Diploma -
Eufaula High School