VALARIE REED
Muskogee,OK
Overview
11
11
years of professional experience
Work History
Customer Solutions Specialist
Ally Servicing
09.2022 - Current
- Contact customers to determine reason for payment delinquency and negotiate payment commitment
- Handle account with speed and accuracy while maintaining professionalism
- Complete phone calls to meet required performance standards and metrics
- Willing to work flexible schedules, weekends and holidays, and overtime to meet business needs
- Use computerized system for tracking, information gathering and/or troubleshooting
- Respond to customer inquiries via telephone and Shaw workflows
- Evaluate accounts to find a win/win solution to avoid repossession loss
- Document all accounts accurately, clearly and concisely
- Adhere to all state and federal laws in the handling of accounts
Sr Recovery Coordinator
Capital One Auto Finance
08.2014 - 10.2020
- Customer Service
- Charge Off/Collections
- Payment plans, Settlements, Hardships
- Managed 250 to 300 accounts monthly
- Skip tracing
- Problem-solving
- Most repossessions in my department 2017
- Gold and Silver Club
- Assisted in training new hires
Education
Associate - Business Administration
Connors State College
Warner, OK12.2012
Other - Cosmetology
Indian Capital Technology Center
Muskogee, OK08.1997
High School Diploma - General
Okay High School
Okay, OK05.1996
Skills
- Excellent listening skills
- Attention to detail
- Professional phone etiquette
- Skip tracing skills
- Ability to multi-task
- Basic typing/data entry skills
- Persuasive negotiation skills
- Ability to make recommendations to management on unique cases
Timeline
Customer Solutions Specialist
Ally Servicing
09.2022 - Current
Sr Recovery Coordinator
Capital One Auto Finance
08.2014 - 10.2020
Other - Cosmetology
Indian Capital Technology Center
Associate - Business Administration
Connors State College
High School Diploma - General
Okay High School