VALARIE REED
Muskogee,OK
Overview
11
11
years of professional experience
Work History
Customer Solutions Specialist
Ally Servicing
09.2022 - Current
- Contact customers to determine reason for payment delinquency and negotiate payment commitment
- Handle account with speed and accuracy while maintaining professionalism
- Complete phone calls to meet required performance standards and metrics
- Willing to work flexible schedules, weekends and holidays, and overtime to meet business needs
- Use computerized system for tracking, information gathering and/or troubleshooting
- Respond to customer inquiries via telephone and Shaw workflows
- Evaluate accounts to find a win/win solution to avoid repossession loss
- Document all accounts accurately, clearly and concisely
- Adhere to all state and federal laws in the handling of accounts
Sr Recovery Coordinator
Capital One Auto Finance
08.2014 - 10.2020
- Customer Service
- Charge Off/Collections
- Payment plans, Settlements, Hardships
- Managed 250 to 300 accounts monthly
- Skip tracing
- Problem-solving
- Most repossessions in my department 2017
- Gold and Silver Club
- Assisted in training new hires
Education
Associate - Business Administration
Connors State College
Warner, OK12.2012
Other - Cosmetology
Indian Capital Technology Center
Muskogee, OK08.1997
High School Diploma - General
Okay High School
Okay, OK05.1996
Skills
- Excellent listening skills
- Attention to detail
- Professional phone etiquette
- Skip tracing skills
- Ability to multi-task
- Basic typing/data entry skills
- Persuasive negotiation skills
- Ability to make recommendations to management on unique cases
Timeline
Customer Solutions Specialist
Ally Servicing
09.2022 - Current
Sr Recovery Coordinator
Capital One Auto Finance
08.2014 - 10.2020
Other - Cosmetology
Indian Capital Technology Center
Associate - Business Administration
Connors State College
High School Diploma - General
Okay High School
Similar Profiles
Michelle R. JonesMichelle R. Jones
Remarketing Supervisor at Ally ServicingRemarketing Supervisor at Ally Servicing
VIVIAN SWOPESVIVIAN SWOPES
Manger of Customer Solutions at Ally ServicingManger of Customer Solutions at Ally Servicing
Michelle JonesMichelle Jones
Remarketing Specialist II at Ally ServicingRemarketing Specialist II at Ally Servicing