Valarie Shaw
Palm Bay
Summary
Proactive individual with hands-on experience in client experience and talent for navigating multitasking challenges. Known for adaptability, creativity, and result-oriented mindset. Committed to making meaningful contributions and advancing organizational team goals.
Overview
11
11
years of professional experience
Work History
Fraud Detection Analyst
PNC BANK NA
08.2022 - Current
- Learning and adapting quickly to new technology and software applications.
- Developing and maintaining courteous and effective working relationships.
- Analyzing large amounts of data to find patterns of fraud and anomalies.
- Contacting clients directly to notify of fraudulent activity and minimize impacts.
- Providing training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
- Skilled at working independently and collaboratively in a team environment.
- Managing time efficiently in order to complete all tasks within deadlines.
Lead Teller/Vault Teller
PNC BANK NA
06.2019 - 08.2022
- Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
- Conducted regular inventory of supplies and cash, ensuring availability and accuracy at all times.
- Facilitated team meetings to discuss performance metrics and areas for improvement, fostering culture of continuous learning and development.
- Assisted in achieving audit compliance, rigorously following internal policies and external regulations.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
Teller
PNC BANK NA
05.2014 - 06.2019
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
High School Diploma -
Heritage High School
Palm Bay, FLSkills
- Team collaboration
- Conflict resolution
- Adaptability
- Effective communication
Timeline
Fraud Detection Analyst
PNC BANK NA
08.2022 - Current
Lead Teller/Vault Teller
PNC BANK NA
06.2019 - 08.2022
Teller
PNC BANK NA
05.2014 - 06.2019
High School Diploma -
Heritage High School
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