VALARIE WALLACE
Chicago,IL
Overview
4
4
years of professional experience
Work History
Parking Enforcement Aide
City Of Chicago, Dept. of Finance
Chicago, IL
08.2026 - Current
- Monitor parking violations and document observed details for accurate enforcement follow-up.
- Provide courteous customer service to residents seeking information about citations and payment options.
- Record enforcement activity and route information in department systems with attention to detail.
- Assist with dispatch coordination by relaying updates and responding to field requests promptly.
Emergency Management Responder (PCO1)
Chicago Office Emergency Management
Chicago, IL
05.2025 - 06.2025
- Received incoming emergency 911 calls from persons requesting public safety services or assistance
- Received incoming calls from 311 or other city numbers from persons requesting nonemergency public safety assistance
- Solicited descriptive, information to determine the nature of requests and the gravity and location of incidents
- Assessed potential threats, risks, and hazards that responding police units may encounter
- Operated a two-screen police dispatch console and telephone equipment to receive and process 911 calls
- Forwarded requests for fire and emergency medical services to fire dispatch operations
- Determined whether callers have been the victim of a crime or the subject of a non-criminal incident
Customer Service Representative /Team Lead Trainer
Illinois Secretary of State
Chicago, IL
09.2023 - 05.2025
- Guided team members to deliver consistent service and reinforced customer support standards during daily operations.
- Used AWS phone system to manage call triage, route inquiries, and keep member service moving efficiently.
- Applied clear communication and conflict resolution to support customers with appointment changes and service questions.
Member Service Representative
Ambetter Health Insurance
Chicago, IL
11.2022 - 04.2023
- Handled 100 member calls per day with courteous, professional communication.
- Provided status updates on claims, prior authorizations, and eligibility to members and providers.
- Maintained courteous phone etiquette and clear communication throughout member and provider calls.
- Facilitated member conversations using call triage, escalation management, and conflict resolution to route concerns appropriately.
Education
High School Diploma - undefined
Community Youth Development Institutes
Chicago, IL06.2007
Skills
Customer service
Communication
Organization
Call handling
Dispatch coordination
Call triage
Timeline
Parking Enforcement Aide
City Of Chicago, Dept. of Finance
08.2026 - Current
Emergency Management Responder (PCO1)
Chicago Office Emergency Management
05.2025 - 06.2025
Customer Service Representative /Team Lead Trainer
Illinois Secretary of State
09.2023 - 05.2025
Member Service Representative
Ambetter Health Insurance
11.2022 - 04.2023
High School Diploma - undefined
Community Youth Development Institutes