Valarie Williams
Anderson,SC
Summary
Detail-oriented Referral Specialist with expertise in patient management and administrative support. Skilled in patient scheduling, medical records management, and insurance verification. Enhances patient satisfaction through clear communication and efficient referral processes while upholding confidentiality and professionalism.
Overview
11
11
years of professional experience
Work History
Patient Services Representative
Prisma Health Urgent Care
Greenville, SC
08.2024 - Current
- Facilitated patient check-ins to maintain clinic workflow.
- Conducted insurance verification and collected co-payments to streamline billing.
- Assisted in insurance verification processes, enhancing billing accuracy and reducing claim denials.
- Managed phone inquiries and routed calls to appropriate office teams to ensure prompt assistance.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Delivered customer service to patients by answering questions and addressing concerns, contributing to patient satisfaction.
- Coordinated patient registration, ensuring all data was accurate and complete.
- Organized front desk area to create a welcoming atmosphere for patients and visitors, enhancing initial experiences.
- Greeted patients and ensured a welcoming environment at urgent care facility.
Referral Specialist
Prisma Health
Greenville, SC
05.2022 - Current
- Processed internal and incoming referrals within Epic system to ensure efficient handling.
- Coordinated multidisciplinary teams to facilitate seamless patient transitions across services.
- Collaborated with various offices to streamline transitions of care for patients.
- Scheduled new patient appointments for multiple providers utilizing Epic system.
- Faxed outgoing referrals to guarantee timely processing and response.
- Secured authorizations from Veteran Affairs for veteran treatment, ensuring access to necessary care.
- Obtained insurance coverage authorizations through phone and online platforms.
- Verified and updated patient demographics to maintain accuracy in medical records.
Sales Associate/Merchandise Assistant
JcPenney
Anderson, SC
11.2014 - 01.2025
- Ensured the highest levels of customer service and satisfaction.
- Advised customers on new styles, fashion trends and product features.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and promote a positive shopping experience.
- Accurately and efficiently operated cash register and filled orders, keeping waiting time for customers to a minimum.
- Checked customers' packages, completed stockroom inventory, and assisted with online orders to ensure seamless service.
- Placed merchandise on the sales floor and changed visual graphics to enhance displays.
- Organized racks and shelves to enhance visual appeal, engage customers, and promote targeted merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Patient Services Representative
Prisma Health
Greenville, SC
09.2019 - 01.2022
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Facilitated patient check-in and registration processes to enhance workflow efficiency.
- Managed appointment scheduling and rescheduling to optimize provider availability.
- Verified insurance eligibility and coverage for patients.
- Confirmed eligibility and benefits for Veteran Affairs Community Care referrals to assist patients effectively.
- Addressed patient inquiries with accurate information, contributing to high satisfaction levels.
- Streamlined routing of phone calls to providers, improving response time and support for patients.
- Collaborated with medical staff to streamline communication and improve patient care coordination.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Utilized EPIC software to efficiently schedule patient appointments and manage schedules.
Education
Bachelor of Science - Health and Human Services
Western Governors University
Salt Lake City, UT01.2026
Associate of Science - Administrative Office Technology
Tri-County Technical College
Pendleton, SC01.2018
High School Diploma -
Pendleton High School
Pendleton, SC01.2007
Skills
- Electronic health records management
- HIPAA compliance
- Medical terminology proficiency
- Provider scheduling
- Referral management
- Follow-up coordination
- Record handling
- Verification processes
- Insurance knowledge
- MS office expertise
- Attention to detail
- Organizational skills
- Problem-solving strategies
- Customer service excellence
- Effective communication
Timeline
Patient Services Representative
Prisma Health Urgent Care
08.2024 - Current
Referral Specialist
Prisma Health
05.2022 - Current
Patient Services Representative
Prisma Health
09.2019 - 01.2022
Sales Associate/Merchandise Assistant
JcPenney
11.2014 - 01.2025
Bachelor of Science - Health and Human Services
Western Governors University
Associate of Science - Administrative Office Technology
Tri-County Technical College
High School Diploma -
Pendleton High School