JENEISHA BLISSETT
L
Auburn,ME
Work Preference
Summary
Results-oriented professional with a strong desire to contribute skills and knowledge to the growth of your organization. Committed to utilizing expertise in up-building and enhancing productivity. Dedicated to driving success and achieving goals through effective collaboration and a proactive approach. Eager to make a meaningful impact and support the overall success of your organization.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Patient Services Representative
Toothsuite
Auburn, ME
03.2025 - Current
- Warmly greet patients upon arrival
- Managed patient scheduling and appointment coordination, verify insurance and payment collection to optimize clinic workflow.
- Undertake various administrative tasks as required.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Resolved patient inquiries and concerns promptly, ensuring high levels of satisfaction.
- Maintained accurate patient records in electronic health systems for compliance and efficiency.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Health Center Receptionist
MDIH-Cooper Gilmore Health Center
01.2022 - 06.2023
- Schedule Patients
- Answer high-volume inbound calls on a multi-line phone system from clients, patients, doctors and nurses
- Schedule appointments for new and recurring patients
- Conduct data entry into designated proprietary computer systems
- Greet and sign in visitors and check for scheduled appointments
- Take messages and transfer calls to appropriate staff or department as needed
- Occasionally create documents using Microsoft Word when needed
- Managed front desk operations, ensuring smooth patient flow and efficient scheduling.
- Greeted patients warmly, providing exceptional customer service to enhance overall experience.
- Coordinated appointment bookings and confirmations, optimizing clinic schedules for maximum efficiency.
- Utilized electronic health record (EHR) systems to maintain accurate patient information and records.
- Trained new staff on office protocols and best practices for effective patient interaction.
- Developed and implemented streamlined check-in processes, reducing wait times for patients.
- Assisted in resolving patient inquiries and concerns, fostering positive relationships with clients.
- Collaborated with healthcare team to ensure seamless communication and coordination of services.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Expeditor
Hannaford Bros LLC
02.2023 - 10.2025
- Answer inbound calls from customers or delivery drivers picking up their orders
- Check out and transport orders from store to customer carside in a timely manner
- Release orders for the shoppers to shop and take cut-list orders to their designated drop offs.
- Verified order accuracy, managed workflow release, and maintained operational documentation.
Server
Bar Harbor Inn
Bar Harbor, ME
04.2020 - 06.2023
- Do opening side work of (stocking stations, filling water pitchers, wiping tables, filling coffee pots) ensuring the restaurant is ready for service
- Greets guest in a timely manner introducing myself as their, while offering cocktails refreshments
- Inform guests of any menu changes or specials available
- Take orders and put into POS system
- Bring guests orders to their table in a timely fashion while maintaining a professional pace
- Restock server stations to ensure a steady service
- Ensure guests checks are present on time and are printed correctly, collect payment types, while ensure guests personal information is secure
Dining Attendant
Bar Harbor Inn
Maine
05.2017 - 11.2019
- Vacuum dining room, making sure table and chairs are positioned in the correctly
- Brew fresh coffee and prepare creamers and milk pitchers, along with coffee pots to place in stations
- Clean and restock all stations with silverware, napkins, water glasses and tablecloths
- Make sure dining room is set and ready in a timely manner for service
- Greet guests in a timely fashion to offer water, also assisting server in taking cocktails
- Clear and crumb tables between each course while maintaining a professional distance so guests aren't rushed
- Clear and reset table with clean tablecloth and silverware in a timely fashion to satisfy and accommodate guest's needs
- Fold napkins to reset dining room after service
Room Attendant
Snowshoe Mountain Inc.
West Virginia
11.2017 - 04.2019
- Clean units by removing trash and dirty linen, vacuuming, dusting, cleaning bathrooms and kitchens, making bed, washing windows
- Interacts with guests and homeowners, while providing maid services
- Report maintenance damages to managers
- Maintains orderly storage areas, carts and vacuums
- Removes and dispose of garbage to maintain clean guest areas
- Contribute to team effort to accomplish related results as needed
Hostess
Pelican Bay Foundation
Florida
01.2017 - 05.2017
- Greet guests in a timely and professional manner
- Escort guests to assigned dining area, presenting menus and informing guests of current menu specials and who will be serving them to ensure a smooth handoff to the service staff
- Answer incoming calls to the restaurant and provide appropriate service
- Design floor plans with manager's approval to ensure that restaurant runs smoothly
- Set up scheduled duty charts for servers to ensure restaurant is cleaned as we go
Cook
Rayon Hotel
01.2016 - 01.2017
- Prep and prepare ingredients for scheduled restaurant menu
- Prepare sauces and stocks to be labeled and stored
- Prepare dishes as done to order in timely fashion to ensure guest satisfaction
- Clean all utensils and ensure work areas are wiped and sanitized
- Package and label all food items to be stored
Cook
Sandals Negril Beaches Resorts& Spa
01.2012 - 01.2016
- Prepare breakfast buffet in a timely and effective manner
- Clean-up workstations and utensils for further operational use
- Prep and prepare fresh food for daily menu while ensuring that all other preparations are running smoothly
- Clean and sanitize all equipment in a safe and effective way according to all relative legislation policies and procedures
- Perform daily care and maintenance checks
- Ensure all food items are stored safely and securely
- Prep for French themed restaurant dinner
Education
School Leaving Certificate - English Language, Food and Nutrition, Science, Social Studies, History
Godfrey Stewart High
06.2011
Certificate of Completion - undefined
Red Stripe Bar Academy
Certificate of Participation - Kitchen Department
Sandals Negril Beaches Resort and Spa
Medical Billing And Coding Certificate - Medical Billing And Coding
Northeast Technical Institute
Auburn 06.2025 - Current
Skills
Medical Billing
Electronic Health Records (EHR)
Medical Terminology
Electronic Health Records (EHR)
ICD 10
Scheduling
Production Control
HIPAA compliance
Anatomy & Physiology
MS Office
Customer Service
Strong organization
Documentation management
Appointment scheduling
Patient confidentiality
Patient intake
Scheduling appointments
Data entry proficiency
Document filing
Conflict resolution
Patient education
Medicaid
Verbal and written communication
Phone and email etiquette
Telehealth support
Websites
Timeline
Medical Billing And Coding Certificate - Medical Billing And Coding
Northeast Technical Institute
06.2025 - Current
Patient Services Representative
Toothsuite
03.2025 - Current
Expeditor
Hannaford Bros LLC
02.2023 - 10.2025
Health Center Receptionist
MDIH-Cooper Gilmore Health Center
01.2022 - 06.2023
Server
Bar Harbor Inn
04.2020 - 06.2023
Room Attendant
Snowshoe Mountain Inc.
11.2017 - 04.2019
Dining Attendant
Bar Harbor Inn
05.2017 - 11.2019
Hostess
Pelican Bay Foundation
01.2017 - 05.2017
Cook
Rayon Hotel
01.2016 - 01.2017
Cook
Sandals Negril Beaches Resorts& Spa
01.2012 - 01.2016
School Leaving Certificate - English Language, Food and Nutrition, Science, Social Studies, History
Godfrey Stewart High
Certificate of Completion - undefined
Red Stripe Bar Academy
Certificate of Participation - Kitchen Department
Sandals Negril Beaches Resort and Spa