Valda Hahn

• Reviewed documentation for completeness and accuracy to support compliance.
• Analyzed financial and programmatic data to determine eligible spending.
• Developed methodologies for calculating allowable costs and performed quality assurance to ensure costs were correctly calculated.
• Maintained positive working relationships with clients, colleagues, and partners in a remote environment.
• Presented trends, findings, and recommendations to stakeholders to support informed decision-making.

• Conducted quality assurance reviews to ensure compliance with standards and identify areas for improvement.
• Researched issues and resolved problems to maintain compliance throughout processes.
• Coordinated invoices by researching client-specific criteria, ensuring alignment with federal reimbursement requirements.
• Prepared detailed spreadsheets to enhance processing efficiency for federal agency requests.

• Verified and investigated property ownership to ensure compliance with local regulations.
• Prepared notices for residential and commercial properties detailing maintenance code non-compliance to facilitate timely resolution.
• Created and maintained case management database files.
• Assisted in developing process protocols and standard operating procedures to enhance operational efficiency.

• Screened and initiated City Code non-compliance cases using Accela, GIS, and 311, ensuring timely resolution.
• Fielded citizen inquiries on code violations, educating on compliance procedures and facilitating resolution.
• Developed and implemented digitization of key workflow processes.

• Negotiated and authorized claim settlements, facilitating timely resolution for claimants.
• Guided customers through the claims process, ensuring understanding and satisfaction.

• Identified creative solutions for operational efficiency.
• Reconciled month-end corporate purchasing card and resolved accounting discrepancies for accurate reporting.
• Managed updates to various faculty websites using Drupal and T4.

Magna Cum Laude