VALDA WILLIAMS
West Chester,OH
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Non-Certified Medical Assistant
TriHealth
04.2025 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Improved clinical workflow with introduction of electronic health records system.
- Administered injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Hospice Aide
Hospice of Cincinnati
11.2024 - 04.2025
- Performs special patient care tasks under supervision of a nurse, including bathing, feeding, assistance with ambulation.
- Provide quality nursing care to residents in an environment which promotes their rights, dignity, freedom of choice, and their individuality.
- Follows regulatory and organizational processes and practices to promote a safe clinical environment.
- Provides the medical, emotional, and spiritual support needed for patient and families.
- Keep basic computer documentation of personal care services rendered and other appropriate services on a daily basis on EPIC.
Lab Assistant/Phlebotomist
Mercy Health Hospital
01.2024 - 04.2024
- Provides excellent customer service skills by greeting patients and the community in a respectful manner.
- Identifying patients accurately and matching the patient’s identity with the correct service is critical for patient safety.
- Collects all specimens according to established procedures from patients and ensures that they are properly processed.
- Responsible for data entry and processing of specimen by labeling, centrifuging, splitting, and freezing specimens as requested by test orders.
- Performs departmental-related clerical duties such as checking inventory, stock supplies, and answer phones as needed.
- Must possess the ability to troubleshoot and resolve problems promptly. Perform, collect, and label CLIA-waived lab tests for sending out to the Laboratory.
- Traveling to different outpatient clinics when needed.
- Other duties as assigned.
Patient Care Technician
Mercy Health Hospital
09.2021 - 01.2024
- Provides basic patient care to include, but not limited to, care and comfort, vital sign measurement, personal care and hygiene, and assists with mobility, including unit-based specialty duties.
- Acts as liaison between patient and nurse to report changes and/or concerns.
- Provides high-level customer service to all patients, patient's family, visitors, and employees.
- Provides accurate, precise, timely documentation when applicable for patient care.
- Mobilizes patients using therapeutic transfer techniques which foster independence and safety.
- Fosters independence by encouraging patients to complete tasks as independently as possible.
- Individualizes care based on patient's interests and hobbies.
Contact Specialist
Conduit Health Partners (Mercy)
07.2021 - 09.2022
- Primarily supports inquiries for: registration, general information, clinical connection and messaging.
- Acts as first point of contact for incoming customer inquiries and requests by omni-channels.
- Leverages CRM to perform front-line customer support and resolves most issues and utilizes critical thinking to determine what customer inquiries require organizes work/resources to accomplish objectives.
- Multi-tasking, effective problem-solving skills, excellent customer service, effective listening skills, good grammar, and knowledge of basic medical terminology.
- Proactively communicates issues or potential issues involving customer service and process improvement opportunities to my supervisor.
- Demonstrates willingness and ability to work collaboratively with others for concise and timely flow of information.
- Meets productivity requirements to ensure excellent customer service is provided to patients.
- Maintains stable performance under pressure and handles stress in ways to maintain.
Education
Diploma -
Arlington High School
Indianapolis, IN01-1993
Skills
- Patient-centered care
- Proficient in blood collection techniques
- Software Skills: Sunquest Labs; SoftLabs; EPIC; Microsoft Office; People Soft
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
- Licensed Manicurist
- Notary Commission
Timeline
Non-Certified Medical Assistant
TriHealth
04.2025 - Current
Hospice Aide
Hospice of Cincinnati
11.2024 - 04.2025
Lab Assistant/Phlebotomist
Mercy Health Hospital
01.2024 - 04.2024
Patient Care Technician
Mercy Health Hospital
09.2021 - 01.2024
Contact Specialist
Conduit Health Partners (Mercy)
07.2021 - 09.2022
Diploma -
Arlington High School