VALEDAH SABREE
United States
Summary
Experienced Learning and Development Manager, adept in people management, instinctual problem solving, sound judgment, and creating impactful training programs. Excelled in enhancing team performance and employee development through critical thinking and assertive leadership, achieving a 97% fulfillment of lesson plans. Skilled in leveraging customer empathy to resolve real-time sales challenges, significantly improving sales team effectiveness. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Learning and Development Manager
Major Energy
Bronx, NY
01.2008 - 12.2010
- Effectively managed the development team and team schedules, precisely prioritizing and coordinating internal meetings.
- Evaluated company training requirements, employee performance, and quality management
- Collaborated with fellow managers on instructional design strategies to create and improve the training program.
- Taught new sales representatives how to solve real-time, face-to-face sales issues with customers while in action.
- Created polished presentations and documents using Google Suite, maintaining a professional standard.
- Showed sales representatives how they could improve even more on the job by using their analytical skills.
- Provided valuable support for staff work trips, and demonstrated flexibility and teamwork.
Customer Service Representative
Westside Market
New York, NY
02.2007 - 12.2007
- Ensured rapid and smooth customer checkouts through effective multitasking.
- Facilitated resolutions for customer concerns using investigative methods.
- Tabulated and documented total transactions.
- Assisted in the pricing and replenishing of store items.
- Instructed team members on processing transactions.
- Received guests with a welcoming demeanor.
Education Assistant
Builders for Family and Youth Diocese
Brooklyn, NY
01.2005 - 06.2007
- Implemented initiatives to support a diverse student population through engaging activities.
- Supervised recess and lunch periods to ensure a safe environment for all students.
- Designed and administered tailored educational activities.
- Monitored and guided students during their work.
- Built a stable, consistent, and positive environment for the older students.
Education Assistant
Department of Education
New York, NY
09.2001 - 06.2003
- Diligently maintained records and processed quarterly report cards for 28 students, ensuring accuracy and speed.
- Generated personalized assignments targeting specific areas of the curriculum.
- Established healthy relationships with students by actively supporting them with academic and behavioral aid.
- Reinforced student learning of skills and materials through daily and weekly check-ins, informal assessments, and observations.
- Enhanced classroom efficiency by managing student questions, leading to the timely fulfillment of 97% of lesson plans.
- I took the initiative to drive the students' interest in school by establishing a comfortable and nurturing environment in my life lesson class.
Education
Psychology -
Touro University
New York08.2015
Economics -
Grambling State University
Grambling, Louisiana05.1994
Skills
- Critical and analytical thinking
- Problem-Solving
- Individual and team building
- People management
- Assertiveness
- Customer empathy
- Individual accountability
- Communication
Certification
- Teaching Assistant
Timeline
Learning and Development Manager
Major Energy
01.2008 - 12.2010
Customer Service Representative
Westside Market
02.2007 - 12.2007
Education Assistant
Builders for Family and Youth Diocese
01.2005 - 06.2007
Education Assistant
Department of Education
09.2001 - 06.2003
Psychology -
Touro University
Economics -
Grambling State University
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