Summary
Overview
Work History
Education
Skills
Timeline
Valena Cowan

Valena Cowan

Trenton,MI

Summary

Hardworking and passionate job seeker with strong organizational skills, who is detail-oriented and eager to secure entry-level [Job Title] position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the team goals. I would like to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.

Overview

21
21
years of professional experience
5
5
years of post-secondary education

Work History

Cleaning Specialist

Clean Squad
Woodhaven, MI
05.2021 - Current
  • Handled equipment, chemicals, and materials properly and with caution.
  • Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
  • Emptied trashcans and transported waste to collection areas.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Removed trash, debris and other waste materials from premises.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.

Instacart Shopper

Instacart
Trenton, MI
02.2021 - Current
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consulted with customers on food selections and custom order requests.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Loaded and unloaded orders at customer's homes or locations.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met existing customers to review current services and expand sales opportunities.
  • Set and achieved company defined sales goals.
  • Currently hold a five star review.

Doordash Driver

DoorDash
01.2021 - 03.2022
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Delivered goods and products to customer on time and in excellent condition.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Followed all relevant traffic laws and safety regulations.
  • Obtained signatures from customers upon delivery of goods.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Updated logs and tracking documents accurately and according to schedule requirements.

House Manager

Childcare
Trenton, MI
04.2007 - 05.2020
  • Assisted residents with daily hygiene and living tasks.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Oversaw budget to manage expenditures and control costs.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
  • Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Military Police Officer

US Army
Ft. Lewis, WA
02.2002 - 02.2006
  • Provided emergency response security, eliminating hazards, and potential dangers.
  • Maintained security of local areas and performed route clearance for visiting high-ranking officials.
  • Documented and organized security information accurately and efficiently.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Maintained 100% accountability of assigned equipment.
  • Supervised 24-hour police operation investigating civil disturbances on base.
  • Monitored gate activities, controlled traffic and responded to emergencies on base.
  • Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
  • Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
  • Created and implemented security protocols and procedures to safeguard personnel and property.
  • Searched vehicles, buildings and homes for evidence of stolen property.
  • Executed search and seizure operations in strict accordance with applicable laws and regulations.
  • Monitored traffic violations, issuing citations as necessary.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Obtained information from arrested subjects to conduct debriefings.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Monitored criminal activity in community to identify suspicious activity.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Handled citation and traffic violation paperwork.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.

Education

High School Diploma -

Riverview Community High School, Riverview, MI
06.2001 - 06.2001

Associate of Arts -

Wayne County Community College District, Detroit, MI
12.2009 - 01.2010
  • Honoree of Phi theta Kappa

Bachelor of Arts - Graphic Design

College For Creative Studies, Detroit, MI
01.2010 - 12.2014

Skills

Sanitation Practices

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Timeline

Cleaning Specialist - Clean Squad
05.2021 - Current
Instacart Shopper - Instacart
02.2021 - Current
Doordash Driver - DoorDash
01.2021 - 03.2022
College For Creative Studies - Bachelor of Arts, Graphic Design
01.2010 - 12.2014
Wayne County Community College District - Associate of Arts,
12.2009 - 01.2010
House Manager - Childcare
04.2007 - 05.2020
Military Police Officer - US Army
02.2002 - 02.2006
Riverview Community High School - High School Diploma,
06.2001 - 06.2001

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Valena Cowan