Valena Oliver
Ypsilanti,MI
Summary
Meticulous Warehouse Worker with strong focus on quality and performance. Comfortable working in cold storage and extreme warehouse environments. Knowledgeable about commonly-used practices and procedures within warehouse industry.
Overview
16
16
years of professional experience
Work History
Warehouse Worker
Amazon
Canton, MI
09.2019 - Current
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Followed established guidelines for picking orders accurately.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
Machine Operator
Flat out Inc
Saline, Michigan
09.2019 - 02.2020
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Load raw materials into machines according to specified measurements.
- Unload finished products from machines onto conveyors or other transport systems.
- Observe machine operations to detect any problems or defects in the finished product.
- Ensure that safety guidelines are followed at all times while operating machinery.
Customer Service Representative
CVS Pharmacy
Cincinnati, Ohio
05.2015 - 12.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Front Desk Receptionist
University of Michigan
Ann Arbor, Michigan
06.2009 - 07.2014
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Education
High School Diploma -
Huron High School
Ann Arbor, MI03-2009
Some College (No Degree) - Medical Insurance Billing
Ross Medical Education Center
Ann Arbor, MISkills
- Shipping and receiving
- Cycle counting
- Shipment unpacking
- Loading and unloading
- Able to lift and carry 100lbs
- Time management
- Clear communication
- Forklift operations
- Barcode scanning
- Order picking and processing
- Order fulfillment
- Team collaboration
- Multitasking and organization
- Warehouse safety
Timeline
Warehouse Worker
Amazon
09.2019 - Current
Machine Operator
Flat out Inc
09.2019 - 02.2020
Customer Service Representative
CVS Pharmacy
05.2015 - 12.2019
Front Desk Receptionist
University of Michigan
06.2009 - 07.2014
High School Diploma -
Huron High School
Some College (No Degree) - Medical Insurance Billing
Ross Medical Education Center