Valencia Diggs
Norfolk,VA
Summary
Experienced customer service and operations professional with a strong background in team supervision, cash handling, training, and maintaining safety and service standards in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Chesapeake, VA
09.2023 - Current
- Facilitated customer order processing and ensured accurate handling of cash and card transactions to enhance service efficiency.
- Oversaw product cost management, meal deal promotions, and special offers to enhance customer satisfaction. Championed compliance with health and safety standards to ensure a safe and hygienic workspace.
- Conducted regular temperature checks on food ingredients to maintain safety standards.
- Oversaw customer interactions to enhance dining experience. Managed restaurant cleanliness and organization. Coordinated waste disposal to uphold hygiene standards.
- Oversaw daily delivery intake and ensured proper placement of ingredients to maintain inventory efficiency.
- Implemented food labeling and recording procedures to maintain compliance with hygiene regulations and protect brand reputation.
Crew Member/Manager
Wendy's
Portsmouth, VA
06.2003 - 08.2023
- Assisted customers with order placement and provided courteous service. Facilitated smooth transaction processes by efficiently taking orders. Supported team efforts in maintaining a welcoming environment for patrons.
- Executed food preparation in strict adherence to Wendy's quality standards.
- Maintained cleanliness and organization of workstations, dining areas, and equipment.
- Ensured compliance with food safety and sanitation guidelines to maintain high standards.
- Thrived in high-pressure environments while maintaining focus and productivity during extended periods of standing.
- Assisted with cash handling and register operations. Supported kitchen staff by operating equipment such as grills and headsets.
- Led recruitment, training, and orientation processes for new team members.
- Directed enforcement of established standards and procedures to ensure compliance.
- Ensured exceptional customer satisfaction through proactive service and support.
- Assisted in counting and recording inventory levels accurately. Supported team efforts in maintaining organized inventory records. Contributed to efficient stock management processes.
- Oversaw cash management processes to ensure accurate financial tracking.
- Developed and implemented store schedules to optimize staff allocation.
- Assisted with opening and closing procedures to maintain operational efficiency. Supported administrative tasks to enhance team productivity. Provided additional assistance in various office duties as needed.
Supervisor
7-Eleven
Chesapeake, VA
09.2004 - 11.2018
- Enhanced customer satisfaction by ensuring a welcoming shopping environment.
- Resolved customer concerns and complaints to enhance service satisfaction and maintain client trust.
- Executed hands-on training sessions to enhance associate competencies and operational effectiveness.
- Managed day-to-day operations by assigning tasks and monitoring associate performance to ensure efficiency.
- Oversaw recruitment, hiring, training, and coaching processes for customer service associates and store team, enhancing overall team performance.
- Delegated responsibilities to optimize workflow and conducted follow-ups to maintain project momentum.
- Provided guidance and coaching for associates, fostering a collaborative and productive work environment.
- Evaluated business processes and outcomes to strategically align with store objectives and enhance profitability.
- Directed cash handling and lottery processes to maintain financial integrity and operational efficiency.
- Maintained high ethical standards and fostered a respectful work environment to enhance team collaboration.
- Collaborated with General Manager on ongoing tasks and assignments to streamline project execution.
Education
High school diploma - General Studies
Indian River High School
Chesapeake, VA06.1984
Skills
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Customer service
- Problem-solving
- Clear communication
- Attention to detail
- Customer engagement
- Flexible schedule
- Safety
- Crew leadership
- Performance improvement
- Supplies monitoring and restocking
- Health code compliance
Certification
Driver's License
Timeline
Crew Member
McDonald's
09.2023 - Current
Supervisor
7-Eleven
09.2004 - 11.2018
Crew Member/Manager
Wendy's
06.2003 - 08.2023
High school diploma - General Studies
Indian River High School