Valencia E. Arrington
Gardendale,AL
Summary
A productive team member who has developed relationships with Veterans Affairs clinical, and non-clinical personnel, the Department of Defense, and other outside organizations to support friendly relationships that focus on respect, trust, and continuous improvement—over 20 years of hands-on experience working within the Department of Veterans Affairs and the Department of Defense.
Overview
22
22
years of professional experience
Work History
Transportation Assistant
DEPARTMENT OF VETERAN AFFAIRS
Tuscaloosa, AL
03.2024 - Current
- Currently using knowledge and skills to work on the following systems: Beneficiary Travel Self-Service System (BTSSS), Invoice Payment Process System claims (IPPS), Data Net, Health Share Referral Manager (HSRM), Consult Toolbox (CTB) Electronic Claims Adjudication System (ECAMS) Capable of gathering and tracking information that supports Veteran Travel by engaging with Disabled American Veterans (DAV), taxi vendors, and ambulance companies to ensure quality travel service for Veterans. Arrange all modes of transportation via air ambulance, commercial air, taxi, ambulance, bus, or contracted transportation services.
Transportation Assistant
DEPARTMENT OF VETERAN AFFAIRS
Butler, PA
11.2023 - 03.2024
- Gained knowledge and skills to work on the following systems: Beneficiary Travel Self-Service System (BTSSS), Invoice Payment Process System claims (IPPS), Data Net, Health Share Referral Manager (HSRM), Consult Toolbox (CTB) Electronic Claims Adjudication System (ECAMS)
Transportation Assistant
DEPARTMENT OF VETERAN AFFAIRS
Jamaica Plains, MA
07.2023 - 11.2023
- Gained valuable training to operate and apply systems such as: Beneficiary Travel Self-Service System (BTSSS), Invoice Payment Process System claims (IPPS), Data Net, Health Share Referral Manager (HSRM), Consult Toolbox (CTB), and Electronic Claims Adjudication System (ECAMS). The training provided the ability to gather and track information that supports Veteran Travel by engaging with Disabled American Veterans (DAV), taxi vendors, and ambulance companies to ensure quality travel service for Veterans. Arrange all modes of transportation via air ambulance, commercial air, taxi, ambulance, bus, or contracted transportation services.
Contact Representative
DEPARTMENT OF DEFENSE
11.2022 - 10.2023
- Utilized training to resolve customers’ problems and general inquiries using financial regulations and policies. Conveyed pay entitlements and legal provisions to customers to help them understand their decisions and outcomes. Communicated technical pay procedures, regulations, laws, and rules to customers to promote options and processes. Skilled in analyzing customer accounts to identify calculation mistakes, incorrect data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections. Used clear, accurate, and concise language to explain to customers the outcome of research, decisions, options, or timeframes required to resolve an inquiry.
Secretary of Blind Rehabilitation
DEPARTMENT OF VETERAN AFFAIRS
Birmingham, AL
01.2021 - 11.2022
- Received calls, greeted visitors, and directed staff members. Daily maintained the Service Chief's calendar and scheduled appointments based on the knowledge of their interests and commitments. Composed correspondence on administrative support or clerical functions of the office, along with receiving and transcribing correspondence, reports, and records in final form from rough drafts. Read directives and instructional material on administrative practices and clerical procedures to be aware of new, revised, or amended procedures for preparing and processing correspondence, forms, filing, mail procedures, preparation of travel vouchers, and security procedures. Safeguarded patient/employee files and records, such as candidate files, personnel action files, electronic, and print. Maintained Veteran applications in materials and logs showing the receipt dates of applications necessary for priority and verification purposes. Served as primary timekeeper for SBRC and provided support for visually impaired staff members, which included reading and guiding them to appointments and meetings in the hospital. Maintain BRC admission notes for a review of a patient's program by entering information into CPRS/VISTA. GSA Certificate for Purchase Card Holders. Created and submitted travel requests for BRC staff and patients. Provided veterans with information sheets such as guides, directories, a Planned itinerary for travel and accommodations.
Motor Vehicle Operator
DEPARTMENT OF VETERAN AFFAIRS
Birmingham, AL
01.2020 - 01.2021
Program Support Assistant (Eligibility)
DEPARTMENT OF VETERAN AFFAIRS
Birmingham, AL
03.2019 - 01.2020
- Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail throughout the office. Assisted in the planning, reviewing, and reporting of a patient record. Determined eligibility for Veterans using Vista and CPRS Managed and maintained sensitive and confidential files following HIPAA regulations. Ensured daily activities were conducted using VA policies and procedures.
Transportation Work Leader /Assistant Fleet Manager/Logistics
DEPARTMENT OF VETERAN AFFAIRS
Cleveland, OH
09.2016 - 02.2019
- Responsible for the Fleet Management Program and Motor Vehicle Operator personnel employed by the Cleveland Veterans Affairs Medical Center. Maintained vehicle usage, maintenance reports, employees' work times, vacation times, and payroll, as well as ensured that employees worked under company policies and procedures. Assisted with monitoring and maintaining 348 vehicles (including sedans, SUVs, passenger and cargo vans, dual-use vehicles, and passenger buses). Supervised 12 Motor Vehicle Operators. Record and maintain up-to-date data on disposal, fuel purchase reconciliation activities, vehicle maintenance data, and data related to vehicle usage. Practiced procedures that reduce costs by recognizing and eliminating vehicles not used regularly. Prepared and issued SF-91 forms(Accident Reporting to GSA) to GSA Maintenance Control Center. Prepared SF-97 forms requesting Certificates to obtain a vehicle's title.
Motor Vehicle Operator
DEPARTMENT OF VETERAN AFFAIRS
Tuskegee/Montgomery, AL
10.2015 - 09.2016
Motor Vehicle Operator
DEPARTMENT OF VETERAN AFFAIRS
Birmingham, AL
09.2009 - 10.2015
Motor Vehicle Operator/Fleet Office Assistant Manager
DEPARTMENT OF VETERAN AFFAIRS
Brecksville, OH
02.2003 - 09.2009
Education
High School Diploma - Basic Education
Collinwood High School
Cleveland, OH06.1985
Skills
- Customer Service
- Data Entry
- Record Management
- Billing Procedures
- Inventory Control
- Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook )
- Office Administration
- Attention to Detail
- Problem Solving
- Time Management
- Team collaboration
Timeline
Transportation Assistant
DEPARTMENT OF VETERAN AFFAIRS
03.2024 - Current
Transportation Assistant
DEPARTMENT OF VETERAN AFFAIRS
11.2023 - 03.2024
Transportation Assistant
DEPARTMENT OF VETERAN AFFAIRS
07.2023 - 11.2023
Contact Representative
DEPARTMENT OF DEFENSE
11.2022 - 10.2023
Secretary of Blind Rehabilitation
DEPARTMENT OF VETERAN AFFAIRS
01.2021 - 11.2022
Motor Vehicle Operator
DEPARTMENT OF VETERAN AFFAIRS
01.2020 - 01.2021
Program Support Assistant (Eligibility)
DEPARTMENT OF VETERAN AFFAIRS
03.2019 - 01.2020
Transportation Work Leader /Assistant Fleet Manager/Logistics
DEPARTMENT OF VETERAN AFFAIRS
09.2016 - 02.2019
Motor Vehicle Operator
DEPARTMENT OF VETERAN AFFAIRS
10.2015 - 09.2016
Motor Vehicle Operator
DEPARTMENT OF VETERAN AFFAIRS
09.2009 - 10.2015
Motor Vehicle Operator/Fleet Office Assistant Manager
DEPARTMENT OF VETERAN AFFAIRS
02.2003 - 09.2009
High School Diploma - Basic Education
Collinwood High School