Heymi Reynoso
New York,NY
Summary
Experienced operations and public service leader with 16 years in transportation, logistics, and workforce management. Skilled in coordinating large-scale operations, managing cross-functional teams, and analyzing operational data to enhance efficiency and ensure compliance. Bilingual in English and Spanish, with a strong track record of supporting diverse populations in high-volume environments.
Overview
18
18
years of professional experience
Work History
Transportation Assistant
TCI OF NY, LLC
06.2026 - Current
- Coordinated transportation documentation, manifests, bills of lading, pickup logs, and customer communications to ensure timely deliveries.
- Maintained operational databases and records, ensuring compliance with transportation and environmental regulations to support safe operations.
- Coordinated scheduling and vendor communications to streamline logistics operations and enhance service reliability.
Community Engagement Volunteer
Dominicanos Activos
01.2023 - Current
- Collaborated with community stakeholders to increase participation and amplify community impact.
- Coordinated community events and outreach initiatives to enhance public engagement and raise awareness.
- Organized community outreach events to engage local residents and promote wellness.
- Coordinated volunteer training sessions to enhance participant skills and knowledge.
- Developed educational materials for workshops on health and nutrition topics.
Manager
Mary's Beauty Center
09.2019 - Current
- Managed daily operations, scheduling, customer service, vendor coordination, and business administration to ensure efficient workflow.
- Managed daily operations of beauty services and client appointments.
- Supervised staff training and development to enhance service delivery.
- Maintained inventory of beauty products and equipment for efficient operations.
Senior Registration Associate
ST. PETER'S HEALTH PARTNERS
09.2025 - 06.2026
- Coordinated patient services to enhance access and efficiency in a high-volume healthcare environment.
- Maintained confidential records while ensuring strict compliance with HIPAA requirements to protect patient privacy.
- Supported scheduling and customer service through effective cross-departmental coordination to streamline operations.
Franchise Consultant
UNITED PARCEL SERVICE (UPS)
01.2024 - 09.2024
- Advised franchisees on operational best practices and compliance standards.
- Enhanced operational performance through detailed reporting, vendor coordination, compliance monitoring, and comprehensive business reviews.
- Analyzed market trends to identify growth opportunities for franchise locations.
- Developed training programs for new franchise owners and staff members.
Region Freight Hub Supervisor
UNITED PARCEL SERVICE (UPS)
01.2019 - 01.2024
- Directed daily operations for 130 drivers and 5 supervisors, ensuring adherence to safety and performance standards.
- Managed staffing, scheduling, and workforce planning to optimize team performance and ensure safety compliance.
- Analyzed operational metrics to identify process improvements, enhancing overall service performance.
Preload Supervisor
UNITED PARCEL SERVICE (UPS)
01.2018 - 01.2019
- Supervised daily preload operations to ensure timely package processing.
- Coordinated workflow among staff to optimize loading efficiency and accuracy.
- Supervised frontline operations, managed staffing, coordinated workflow planning, and implemented productivity initiatives.
- Trained and mentored team members on safety procedures and operational standards.
Operations Management Specialist
UNITED PARCEL SERVICE (UPS)
05.2017 - 01.2018
- Managed daily operations for logistics and delivery processes.
- Coordinated cross-functional teams to streamline workflow efficiency.
- Coordinated procurement activities and vendor relationships to enhance operational efficiency and reporting accuracy.
- Developed training programs for new employees on operational procedures.
Safety Department Administrative Assistant III
UNITED PARCEL SERVICE (UPS)
03.2012 - 05.2017
- Managed compliance documentation to ensure alignment with regulatory standards and enhance safety initiatives.
- Coordinated scheduling and logistics for department meetings and events.
- Managed correspondence and communications for department leadership.
- Organized and maintained electronic and physical filing systems.
Air Cargo Load Planner
UNITED PARCEL SERVICE (UPS)
07.2008 - 03.2012
- Developed efficient load plans to optimize package delivery routes.
- Analyzed shipment data to improve load capacity and reduce delays.
- Coordinated transportation logistics and documentation, optimizing operational scheduling to ensure compliance with regulations.
- Coordinated with drivers to ensure timely pickup and delivery schedules.
Education
Bachelor of Arts - Sociology
University at Albany (SUNY)
Albany, NY 08.2026 - 08.2026
Associate of Applied Science - Public Administration
Hudson Valley Community College
Troy, NYSkills
- Transportation logistics
- Transportation Documentation
- Compliance Tracking
- Regulatory Compliance
- Vendor Coordination
- Workforce Planning
- Workforce Scheduling
- Operations Management
- Process Improvement
- Data insights
- Reporting
- Program Coordination
- Project Coordination
- Stakeholder Collaboration
- Customer Service
- Outlook
- Teams
- Google Workspace
- Epic EMR
- Records Management
Community Leadership
Dominicanos Activos, Community Engagement Volunteer, 01/01/23, Present, Coordinate community events, outreach initiatives, public engagement activities, and promotional campaigns., Collaborate with community stakeholders to strengthen participation and community impact.
Timeline
Bachelor of Arts - Sociology
University at Albany (SUNY)
08.2026 - 08.2026
Transportation Assistant
TCI OF NY, LLC
06.2026 - Current
Senior Registration Associate
ST. PETER'S HEALTH PARTNERS
09.2025 - 06.2026
Franchise Consultant
UNITED PARCEL SERVICE (UPS)
01.2024 - 09.2024
Community Engagement Volunteer
Dominicanos Activos
01.2023 - Current
Manager
Mary's Beauty Center
09.2019 - Current
Region Freight Hub Supervisor
UNITED PARCEL SERVICE (UPS)
01.2019 - 01.2024
Preload Supervisor
UNITED PARCEL SERVICE (UPS)
01.2018 - 01.2019
Operations Management Specialist
UNITED PARCEL SERVICE (UPS)
05.2017 - 01.2018
Safety Department Administrative Assistant III
UNITED PARCEL SERVICE (UPS)
03.2012 - 05.2017
Air Cargo Load Planner
UNITED PARCEL SERVICE (UPS)
07.2008 - 03.2012
Associate of Applied Science - Public Administration
Hudson Valley Community College